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Re: Can't find "Administrator"

 

On Sun, Jan 12, 2025 at 10:57 AM, Jane Gilman wrote:
Thanks again I¡¯ms still trying. ?Yes, the left pane always has had Owner Moderator but now it doesn¡¯t. ?There also was a section at the very bottom where I could click on Admin and I can¡¯t navigate to it either. ?I just asked for link to sign in. ?Thanks for all you help¡­.
If you were an owner and now aren't, likely you are using the wrong email address.?
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Send an email to your owner email - [email protected]
to see where it arrives.
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Frances
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Help available from Groups.io help and GMF wiki.

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Re: How get to groups.io home page -- not my groups page

 

On Sun, Jan 12, 2025 at 04:07 AM, Gabe Goldberg wrote:
Would be nice having link on my groups page to get to groups.io main page.
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Gabe -- I've made a #suggestion in beta that should address this if implemented. We'll see what happens.
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Bruce
Re: Can't find "Administrator"

Jane Gilman
 

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Thanks again I¡¯ms still trying. ?Yes, the left pane always has had Owner Moderator but now it doesn¡¯t. ?There also was a section at the very bottom where I could click on Admin and I can¡¯t navigate to it either. ?I just asked for link to sign in. ?Thanks for all you help¡­.

On Jan 9, 2025, at 14:33, Jane Gilman via groups.io <jane.gilman@...> wrote:

Thanks so much for the speedy reply.? I'm not sure how to log in with the correct email address.


On Thu, Jan 9, 2025 at 2:23?PM Frances via <frances=[email protected]> wrote:
I believe you are logged in with the wrong email address.
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Beside Home in that left menu, it should say Owner or Mod.
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Frances
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Help available from Groups.io help and GMF wiki.
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Re: How get to groups.io home page -- not my groups page

 

On Sun, Jan 12, 2025 at 03:07 AM, Gabe Goldberg wrote:
I wanted to check features available with various groups.io service levels.
If you're logged in, the way I do it is to go to /static/features.? You can also go to /static/pricing or /static/compare for more complete information.? Keep in mind that these links may change as Mark updates the help information.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
Re: How get to groups.io home page -- not my groups page

 

Another workaround is to use a private window in your browser. That still doesn't let you provide a surefire link to it, though.?
Re: How get to groups.io home page -- not my groups page

 

On Sun, Jan 12, 2025 at 04:07 AM, Gabe Goldberg wrote:
I used another browser -- not logged in -- to get to groups.io -- but is the only way to get there to not be logged in?
Gabe -- Are you talking about this page (see screenshot)?
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If so, you are correct, as best I can tell; you have to be logged out to get there. Even clicking the logo doesn't work.
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This seems like a bug to me.
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Regards,
Bruce
Re: How get to groups.io home page -- not my groups page

 

On Sun, Jan 12, 2025 at 09:07 AM, Gabe Goldberg wrote:
Would be nice having link on my groups page to get to groups.io main page.
There's no option from the /groups page to get directly to the home page of an individual group. I guess you could raise that as a #suggestion on the but as it's only two clicks to get from the groups page to the home page of any group, I'm not sure how much traction that would get.
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Regards
Andy
How get to groups.io home page -- not my groups page

 

I wanted to check features available with various groups.io service levels.

Entering groups.io takes me to /groups -- my groups. Deleting "/groups" takes me back there.

I used another browser -- not logged in -- to get to groups.io -- but is the only way to get there to not be logged in?

Would be nice having link on my groups page to get to groups.io main page.

--
Gabriel Goldberg, Computers and Publishing, Inc. gabe@...
3401 Silver Maple Place, Falls Church, VA 22042 (703) 204-0433
LinkedIn:

Re: Question on Pricing - how are members counted?

 

On Thu, Jan 9, 2025 at 05:23 PM, debcozumel wrote:
If we upgrade to premium will the cost be based on just the main group members?
It only counts members of the main group.? And that number is what shows on the group home page.? It doesn't count Bouncing (blue B), Bounced (red B), or Not Confirmed (NC) members.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
Re: Question on Pricing - how are members counted?

 

On Thu, Jan 9, 2025 at 06:23 PM, debcozumel wrote:
Our main group has about 300 members.? We have 7 subgroups which have 5 to 225 members in each subgroup.? These subgroup members are all in the main group of 300.? If we upgrade to premium will the cost be based on just the main group members?? Or on the members in the main group and all the subgroups even if there are many duplicate names???
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I doubt that they count the same email address twice, both as main group and subgroup members. Check your group homepage to see how many members you have. I think that is the figure that counts.?
Here's the pricing page - /static/pricing
Note that there is a minimum of $20 per month.
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Frances
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Help available from Groups.io help and GMF wiki.

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Question on Pricing - how are members counted?

 

We're currently on the basic, free account and considering upgrading.??
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Our main group has about 300 members.? We have 7 subgroups which have 5 to 225 members in each subgroup.? These subgroup members are all in the main group of 300.? If we upgrade to premium will the cost be based on just the main group members?? Or on the members in the main group and all the subgroups even if there are many duplicate names???
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Thanks in advance for any help you can give!
Re: Upgrading questions

 

We prefer to keep all the data on our group.? It makes it easily accessible to all our members and it's easier to find what we need.? Also, most of our volunteers are not very techy (me included) and adding in something new for them to learn will be difficult.??
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Thanks for all the helpful links!?
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And we'll consider the sponsorship and donation options.??
Re: Can't find "Administrator"

Lucinda Shastid
 

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Not the browser, but the fat finger hitting the space bar.

Thanks!!!!

On 1/9/2025 4:59 PM, Duane via groups.io wrote:

On Thu, Jan 9, 2025 at 02:47 PM, Lucinda Shastid wrote:

When I click on Log In, it says " That email address does not have a groups.io account.."

I clicked on Email me a link to log in, and again it says That email address does not have a Groups.io account

That says that you're not using the correct email address.? Carefully check the address that you enter.? Make sure it's not your browser auto-filling one for you.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
Re: Can't find "Administrator"

 

On Thu, Jan 9, 2025 at 02:47 PM, Lucinda Shastid wrote:

When I click on Log In, it says " That email address does not have a groups.io account.."

I clicked on Email me a link to log in, and again it says That email address does not have a Groups.io account

That says that you're not using the correct email address.? Carefully check the address that you enter.? Make sure it's not your browser auto-filling one for you.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
Re: Billing

 

Yes, unless if you have enough funds in your sponsorship reserves as those get applied first.
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Cheers,
Christos
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Re: Establish different owner email address for 2 owned groups

 

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On 2025-01-09 15:51, kc0gxm via groups.io wrote:
?I would like to have 2 distinctly different email addresses for me associated with the 2 sites I am the owner of.? Is this possible, and if so how would I implement that?

Yes, it is absolutely possible, after all if you think about it, that's what you had before the merge. That's also what a lot of us do, for group owners it's best practice to have multiple accounts for various purposes, for example testing to see how something looks to a regular member, or have group ownership backup in case something happens with the main address and we cannot access it.

An individual can have as many accounts (i.e. email addresses) registered on Groups.io, you're just limited into only being able to be logged-in with a single account at a time (within the same browser session you're currently using but there are easy workarounds, one is to use different browsers, another is to use add-ins like Container tabs so you can use them within the same browser)

So if your aim is to "undo" that merge so you can use the old account for backup or let's assume you want to re-associate it so it only shows only the groups you are a regular member of, and set your current existing encompass-all groups account to only show the groups you own or moderate, since the old account you merged from doesn't exist anymore in the Groups.io system, all you'd need to do is log-out of your current account (or alternatively open a different browser) and go to /register and use your old account address to create the new account, then associate it with the groups you want it to belong to.

Same process with creating a brand new account, log out if logged-in and go to the register page above and repeat the process.

Cheers,
Christos
Establish different owner email address for 2 owned groups

[email protected]
 

Hello,
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I'm relatively new to groups.io but and I'm already owner of 2 different sites, and a member of? 4 other sites.
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I recently started growing one of the new sites, and saw that my email address associated with it was not what I wanted to be so I instituted a change, which merged the sites and now all the groups I belong to or manage all reflect the same email address for me.
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I would like to have 2 distinctly different email addresses for me associated with the 2 sites I am the owner of.? Is this possible, and if so how would I implement that?
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Thanks!
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Mark
Re: Can't find "Administrator"

Lucinda Shastid
 

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I have the same problem. I think it started yesterday.

I can send and receive messages from the group, but cannot log in.

The email address is correct - I checked it with incoming messages.? When I click on Log In, it says " That email address does not have a groups.io account.."

I clicked on Email me a link to log in, and again it says That email address does not have a Groups.io account The email address bar is highlighted, waiting for me to type a different address.

Can anyone help me, too?


On 1/9/2025 2:10 PM, Jane Gilman via groups.io wrote:

I am the owner & moderator of a list.? I am unable to get to the page where "Administrator" shows up either at the bottom or on the left pane.? This is what I am seeing.?


Delivery History.png

Can you help me navigate to the page/s where Admin shows up?? Many thanksl?
Billing

 

I don't see a "pay" button on the billing page. Does groups.io just automatically charge the card you have on file? ?Thanks.
Re: Can't find "Administrator"

 

On Thu, Jan 9, 2025 at 02:36 PM, Jane Gilman wrote:
Thanks so much for the speedy reply.? I'm not sure how to log in with the correct email address.
Do you know what your owner email address is for your group?
Check the footer of recent email messages from your group.
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If you find your proper email address, but don't have a password, use Email Me A Link To Log In.
Log out of your group and then open a new window in your browser.
I find it easier to use a second browser for this. (My main one is Safari. I also have Firefox and so I use that.)
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Frances
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--
Help available from Groups.io help and GMF wiki.

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