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groups.io keeps changing the address I type, making the '=' into '@'. ?I have a fundamental question about the re-writes of aol emails. ?

The aol member's address rewrites as: ?"[email protected]. ?NOTE that the EQUALS isn't spelled out, it's the symbol (=). ?Is this a standard DMARC rewrite for an aol address?

Thank you. ?The member said they checked the spam folder and didn't find anything there. ?I'll see if I can get them to log into the webmail, although that may be a bit complicated for this particular member.

The only thing I found in Help is this:

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Help available from Groups.io help and GMF wiki.

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Hi; I was just googling to try and understand present behaviour, and it seems we are still under a slightly odd situation:?

Subscribe+ e-mail results - if not already a Main Group member- they are added to the Main group, but not the sub group, despite receiving email saying they were confiming subscription to the sub group, and welcome to the sub group. They show up only in the subscribers list of the main group.

And then another subscribe+ email will add them to the sub group.

Apologies if I missed a more authoritative answer elsewhere...

Any insights or advice? Thanks!
-Daniel

Gmail users also have "Categories" folders to check: "Social", "Updates", "Forums", and "Promotions".

Gmail sometimes 'helps' by putting messages in those.

On Sun, Apr 14, 2024 at 10:35 AM, Beth Dyer wrote:

The member said they checked the Settings, etc. and could not find any blockage.

Beth -- Have her log into GMail webmail (not a mail client) and go to???

Any blocked addresses and filters should show up there.?

Also, has she checked her Spam folder? If an email address has been blocked, that's where affected mail should land.

Hope this helps,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sun, Apr 14, 2024 at 12:10 PM, Ann Wild wrote:

Is there any way to stop this possibility of a member able to delete messages?

No.? The checkbox only keeps them from editing their own message, not deleting it.

Duane
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We are a moderated listserv.? We just discovered that we have a member who is deleting her old posted messages.? Is there any way to stop this possibility of a member able to delete messages?? For editing, we have checked the box that says "Disable editing messages."? Does that really prevent a member from editing a posted message? ?

Ann W.

On Sun, Apr 14, 2024 at 10:35 AM, Beth Dyer wrote:

The member said they checked the Settings, etc. and could not find any blockage. ?The layout of the pulldown menu seems to be pretty unforgiving when one makes a mistake, though.

Can you please double-check that the member not receiving the emails has checked their Gmail account?

I am sure it isn't a Groups.io issue since there is no way your member can block individual members with Groups.io, just muted threads.

And I believe you checked in Admin, chosen the would-be recipients name and then Activity? Is there an error message from these specific messages?

But I don't see how Groups.io can cherry-pick just email from a specific member of your group.
I think it is with their Gmail account or with their internet service provider.?

Easiest to start with Gmail: for instructions, search in Google for: ?gmail see blocked contacts

Frances
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Help available from Groups.io help and GMF wiki.

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The member said they checked the Settings, etc. and could not find any blockage. ?The layout of the pulldown menu seems to be pretty unforgiving when one makes a mistake, though.

Thank you. ?So, the email address appears as "xxxx@...". ?(My comment didn't appear as I typed it earlier.). My question is whether the "=" sign could impact delivery for some members. ?Is this the standard DMARC-approved rewrite of the address? ?

On Sat, Apr 13, 2024 at 12:37 PM, Sue Hamilton wrote:

I'm having trouble finding how to change (under Your Groups) subgroup order.

You can't.? They're alphabetical (non-case sensitive) with the main group listed first, followed by subgroups (by Title).

Duane
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You can also add subgroup categories.
/helpcenter/ownersmanual/1/using-subgroups/using-subgroup-categories

Frances
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Help available from Groups.io help and GMF wiki.

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On Sat, Apr 13, 2024 at 01:37 PM, Sue Hamilton wrote:

I'm having trouble finding how to change (under Your Groups) subgroup order. ? Appreciate your help!

I just tested and it seems capitalization of the subgroup name matters. If you capitalize the first letter of a subgroup name, it seems to display earlier. This may *not* be true, but seems to be the case. If you try this, please let us know.

Frances
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Help available from Groups.io help and GMF wiki.

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I'm having trouble finding how to change (under Your Groups) subgroup order. ? Appreciate your help!

On Fri, Apr 12, 2024 at 01:15 PM, Frances wrote:

Perhaps there is some kind of block on the AOL member's name.

"Block [this Sender]" is immediately below "Delete this Message" in GMail's pull-down menu. It would be easy to click one instead of the other.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sat, Apr 13, 2024 at 03:07 PM, Beth Dyer wrote:

Meanwhile, I discovered that the aol member's email address displays as "xxxx@..." and wondered if the "=" sign is the root of the problem.

Addresses can be rewritten by Groups.io due to DMARC policies. AOL is one of the providers where Groups.io needs to do this. See the FAQ on this.

Regards
Andy

I'm checking with the member about Settings, etc. ?Meanwhile, I discovered that the aol member's email address displays as "xxxx@..." and wondered if the "=" sign is the root of the problem. ?In a small random sample, I don't see other folks' emails displaying this way. ?If that is the problem, how would we fix that? ?I'm pretty sure (although not 100%) certain that the aol member didn't set the email address that way and other members do receive his massages.