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Re: Legacy Group pricing
On Fri, Jun 10, 2022 at 08:14 AM, Wayne (Reed) Knazek wrote:
Have a look at /g/GroupManagersForum/wiki/25069.? That shows when things changed and what applies to various groups.? You can look at the Billing/Upgrade page of the group in question to see Your Group Features that may be Legacy Enabled.? That means you'd keep them if you downgrade to Basic.? Unless it specifically gives a number for Members: (not shown on older groups), you have no limit. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Re: Legacy Group pricing
James, not an answer to your question - you got it already.
But there are ways you can get help from your group to help defray the costs. See?/helpcenter/ownersmanual/1/using-the-sponsorship-feature-to-defray-groups There is also the Donation feature for premium and enterprise groups. /helpcenter/ownersmanual/1/taking-donations-and-reviewing-payment-activity Frances -- Help available from Groups.io help and GMF wiki. ? |
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Re: Legacy Group pricing
On Thu, Jun 9, 2022 at 03:20 PM, James Small wrote:
Is it possible to get the legacy price of $110 for the premium levelOnly if its been premium continuously since the move.? Any groups upgraded to Premium now, even if they were once and downgraded to Basic, will pay the current price ($220/yr). Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Re: member cannot log in
A passing possible explanation: I've had similar problems, not with groups.io, when I managed to enter invisible non-printing characters into an address that was subsequently stored in my browser cache. Drove me crazy until I happened to view the address in hex mode in Emacs. Served me right for trying to get fancy with a script. Now, one of my first suggestions whenever something is acting strange in a browser is to clear the cache and re-enter.
Best, Marv |
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Re: member cannot log in
You may want to remind your member that logging ?in through requesting a link is a standard way of getting to your group homepage. Clicking on the emailed link logs you in for 30 days on that device and that browser. It relies on cookies and auto-renews for 30 days when you visit the site. See?the help page:
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Re: "Mask addresses in archive" not masking the munged addresses?
Christos,
Duane, what I mean is that the GIO-munged address is allowed toThere's an exclusion from masking addresses in the groups.io domain. Because those are (were) never user addresses. This predates the munging of addresses for DMARC. So it appears that's a loophole of sorts, I'd say the exclusion should be modified to recognize munged format and mask them accordingly. Shal (if this has been addressed in beta forgive me, as I've not been reading those carefully). -- Help: /helpcenter More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: new member notification
On Sun, Jun 5, 2022 at 12:23 PM, Wayne (Reed) Knazek wrote:
When someone subscribes to your group, do they receive an email notification that they are now subscribed?There is a canned welcome message to unrestricted groups or to a member approved for a restricted group. But you can edit that message - in Admin, Settings, Member Notices tab. See?/helpcenter/ownersmanual/1/managing-member-notices/welcome-notice If you haven't done so already, you may want to customize all your messages here, including the invitation message. You cannot take out the text already there but you can use all the formatting tools to improve visibility of your text. Be sure to save at the bottom. See also: ?/helpcenter/gettingstarted/1/step-5-create-a-group-guidelines-notice Frances ? -- Help available from Groups.io help and GMF wiki. ? |
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Re: new member notification
On Sun, Jun 5, 2022 at 05:23 PM, Wayne (Reed) Knazek wrote:
When someone subscribes to your group, do they receive an email notification that they are now subscribed? If so, is it possible to edit what the notification says? As in, can text be added to it? Yes, they will receive a standard Groups.io boilerplate message which you can customise but cannot stop (it's a legal requirement in some jurisdictions). They will also receive a Welcome member notice if you have defined one (and this can say what you want). There are different Member Notice types for different events and these are described in the Owner's Manual as /helpcenter/ownersmanual/1/managing-member-notices. And if so . . . . where do I find what that text is presently?Go to your Admin menu and the click on Invite. You will see the standard note and as you type your custom text, you will see where it fits in. Regards Andy |
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Re: Trouble with member trying to get back on a group with outlook.com
Andy's point is important though - the member needn't have created a new account.
"If she wants to change her GMail address to an Outrlook address, there should be no need 'to join again'. ?Simply ask her to login with her GMail address and then view her account details and in the Login tab, change the email address. An email will be sent by Groups.io to the new address and she will need to respond to that. Once that is done, Groups.io will transfer all her subscription settings to the new address. ?This is described in the Member's Manual at /helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information? Frances --? |
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Re: Trouble with member trying to get back on a group with outlook.com
On Sat, Jun 4, 2022 at 07:02 PM, Sugar wrote:
I don't know. groups io just took several hours to approv her, or to give out the notificationSounds to me like a bad case of impatience for you and the member.? Lots of things can affect the time it takes to get an account set up and working. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Re: Trouble with member trying to get back on a group with outlook.com
?The issue with that member with outlook.com has been resolvedTelling us what the underlying problem was would be much more useful than just saying it's resolved.? It could help someone else in the future. Yes, please tell us, as it also helps the ones who replied with suggestions so they know which one worked. Cheers, Christos |
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Re: Trouble with member trying to get back on a group with outlook.com
On Sat, Jun 4, 2022 at 04:56 PM, Sugar wrote:
The issue with that member with outlook.com has been resolvedTelling us what the underlying problem was would be much more useful than just saying it's resolved.? It could help someone else in the future. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
Duane
Frances
Marvin Waschke
Shal Farley
Andy Wedge
Christos Psarras