On Sat, Dec 5, 2020 at 02:59 PM, Chris Jones wrote:

IMHO part of the overall problem is that moderators have no sight of system generated messages to members so we have no idea what is said in them.

And as to that, I just tested it with my 'regular membership' account. That address got no emails; my owner address got member 'left via web' and <address> applied for membership via web notifications. After I approved that, I got the New Subscriber notification.

Got no mention of 'rejoining' the group at either address.

Dave?

On Sat, Dec 5, 2020 at 02:59 PM, Chris Jones wrote:

David; from your activity log find someone who "resumed membership" and then look at their individual activity history to see a fuller sequence of events; it's a lot easier than trying to piece things together from the global activity log and its constituent possibilities.

I've done that and there are 6 entries -
1.?w.................p@...?applied for membership via web? ? ? ?Oct 6
2. w.................p@... sent message??to owners via email? ? Oct 6
3. w.................p@...?sent message??to owners via email? ? Oct 7??
4.??approved?w.................p@...'s membership via web? ? ? ?Oct 7
5. w.................p@...?left via web? ? ? ? Dec 3
6. w.................p@...?resumed membership via web? ? ? ? Dec 4

The other two subscriptions have the same 6 entries.?

Dave

Is it possible to set it up such that all members (except owners and mods) need to post and reply from the web ONLY? In other words, you see a topic in email, but you have to click on a link to visit the topic online to reply??

I am not sure that I will, but wondered if possible, thanks.

Mod's note: added web-only to subject line

On Sat, Dec 5, 2020 at 03:11 PM, Frances wrote:

You might consider upgrading to Premium for 1 month so that you can direct add everyone. Follow up on this though.?

I am not sure if you lose anything by downgrading to basic after a month. I don't know how long ago you started your Groups.io group and whether you have any legacy enabled features (grandfathered).?
See Admin, Upgrade.

Frances
?
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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

On Sat, Dec 5, 2020 at 03:09 PM, Dave B wrote:

If I “upgrade” my groups.io account to premium ($20/month)….will I be able to downgrade at any time?

?

(i.e…can I upgrade once to do direct adds, then downgrade afterwards?)

Yes.

When you do the upgrade, one of the "green-button" options is "Premium for one month." After that one-month interval, the group will automatically be downgraded.

See screenshot below.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sat, Dec 5, 2020 at 03:00 PM, Cal Rich wrote:

Not asking about marketing… Just trying to replace our old Yahoo Groups list. We will only have maybe 80 mails to deal with and not a lot of traffic. I am inviting from my groups.io log in, and my first attempt with about 10 names worked fine. I’ve been able to add a few more. Not sure why that process works sometimes and not others. I do notice that when it works I get almost an immediate response that the entries have been received/processed. I have been able to add more by sending an email asking that they send an email to:<groupname>[email protected] . That works, but is difficult. My group are all seniors and some have a hard time with email in general. I have considered upgrading to Premium , but I’m not sure if that will work. I’d give that a try if I could downgrade after getting the group setup as I don’t think that we really need the enhanced features.

Have you adjusted the boiler plate wording in the system invitation? If not, perhaps some aren't realizing what is happening.

See?/helpcenter/gettingstarted/1/step-10-invite-or-add-members-to

and
/helpcenter/ownersmanual/1/managing-member-notices/invite-notice?single=true

and
/g/GroupManagersForum/wiki/12630

You might consider upgrading to Premium for 1 month so that you can direct add everyone. Follow up on this though. It is possible you have some Yahoo members who no longer use that email address.

Frances

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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

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On Sat, Dec 5, 2020 at 07:12 PM, Bruce Bowman wrote:

I've searched several of my own activity logs in response to your inquiry, and I've yet to find a "resume membership" happen except in the context of a previous "removal for reporting spam."

Interesting; I've carried out the same exercise and have identified 2 who "left via the web" and then "resumed membership". I daresay if I looked further I would find more, but finding a couple is sufficient to suggest that "leavers" are immediately given the chance to come back, presumeably on a do you really want to leave? basis. These do not seem to trigger moderator notifications unless the "leaver" really means it.

So I suspect that what has been reported is a feature, not a fault.

IMHO part of the overall problem is that moderators have no sight of system generated messages to members so we have no idea what is said in them.

David; from your activity log find someone who "resumed membership" and then look at their individual activity history to see a fuller sequence of events; it's a lot easier than trying to piece things together from the global activity log and its constituent possibilities.

Chris

On Sat, Dec 5, 2020 at 12:40 PM, David Grimm wrote:

I know that's possible for spam reporters, but I'm trying to find out if it's possible for members who voluntarily leave.

As far as I can find,m it's ONLY possible for those removed for spam.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

On Sat, Dec 5, 2020 at 01:40 PM, David Grimm wrote:

That's not my question, though. My question is how did they rejoin without approval.

David -- I've searched several of my own activity logs in response to your inquiry, and I've yet to find a "resume membership" happen except in the context of a previous "removal for reporting spam." Could you share your Spam Control settings with us? Perhaps Restricted in combination with something else could lead to this sequence of entries. Please also report whatever feedback you get from those who actually experienced this.?

To be clear, you *do* want these guys to be in your group, right? If so, I suggest we avoid getting too excited over some peculiar log entries.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sat, Dec 5, 2020 at 01:09 PM, Chris Jones wrote:

Have you contacted the individuals concerned to ask them the sequence of events from their perspective?

Seems like a potentially useful thing to do.

In the process of that. That's not my question, though. My question is how did they rejoin without approval. I know that's possible for spam reporters, but I'm trying to find out if it's possible for members who voluntarily leave.

Dave

On Sat, Dec 5, 2020 at 05:23 PM, David Grimm wrote:

I've looked through the wiki and searched the message archives here and have not been able to find anything about members rejoining after voluntarily leaving, which is what I see here.

Have you contacted the individuals concerned to ask them the sequence of events from their perspective?

Seems like a potentially useful thing to do.

Chris

On Sat, Dec 5, 2020 at 10:17 AM, Duane wrote:

It nearly has to be a message reported as spam.? Go to the members record, then select the Activity History at the top.? That will probably show "reported message #xxxxx as spam and was removed via email" followed by "resumed membership via web".? See also /helpcenter/faq/1/group-member-faq/q-i-got-a-message-that-i

That's what I'm particularly trying to stress. It does NOT say that. It says they "left via web". I've been owner of this group long enough and had enough members come and go for spam reporting to know the difference. I've looked through the wiki and searched the message archives here and have not been able to find anything about members rejoining after voluntarily leaving, which is what I see here.

Dave

Why change email addresses?
Make your other email address an Owner of the group, so both email addresses will be Owners.

You could then remove the first email address, but why not just set it to No Email if you don't want to receive messages at both Accounts.

This way you would be taking no 'risk'.

On Sat, Dec 5, 2020 at 11:11 AM, Maria McGrath wrote:

Hi, I am the owner of a group that has several subgroups.

My email address as owner is xxxx@....
I also have an account xxxx@...

I need to change everything to @mcguireprogramme.com.

Can I just change the email address of my account at xxx@...? to @mcguireprogramme.com.

Q:? When I go to my @mcguireprogram account and go to change my email it says I will have to reconfirm my email.? As I already have an account with @mcguireprogramme.com will that mess up me changing my email in any way???
I cannot lose ownership of the groups.

Can you restate your example so that it is clearer?
Are you trying to change your owner email address to a regular member address that is already in use in Groups.io?

I am assuming you are talking about within the same group. If not, you can see this about merging accounts.
See?/helpcenter/membersmanual/1/understanding-groups-io-accounts/merging-accounts

Frances
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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

Well? an interesting question.? Yesterday, when I submitted this,? I was using an iPhone SE (1st Gen), but later in the day I upgraded to an iPhone 12 mini.?

So today with the iPhone 12.? if I hold the phone in portrait mode (vertically), I don't see a way to get to the second page.? I also don't see the bottom line of the page - About, Features, Pricing, etc.? ? But if I turn the phone to landscape mode, I do have the link to the second page, plus the About, Features, Pricing line.

However I turned on my iPhone SE and it doesn't matter which way I orient the screen.? The link and the bottom line are not visible. I am assuming that the member first reporting the problem has an older model.

To test further, I logged in on my wife's iPhone 8, and again the link is not visible no matter which way I orient the phone.? ?

So there is some issue with 'older' iPhones.

Charlie

On Sat, Dec 5, 2020 at 10:22 AM, Cal Rich wrote:

I’m trying to add members to a new basic group. Initially I added about 10 email addresses and that worked. Now the only way I can add is to have the member send an email to <groupname>[email protected]. I only have about 24 members at present?

?

What am I doing wrong?

Are you asking about marketing your group?

Or are you saying that the invitation process isn't working? If it is the invitation process, please give more details. Can you see Invite in Admin? If not, you aren't logged in with your owner email address.

Help overview -
/helpcenter/gettingstarted/1/step-10-invite-or-add-members-to

Details about using the Invite process -?/helpcenter/ownersmanual/1/inviting-people-to-join-a-group?single=true

Frances

--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

Hi, I am the owner of a group that has several subgroups.

My email address as owner is xxxx@....
I also have an account xxxx@...

I need to change everything to @mcguireprogramme.com.

Can I just change the email address of my account at xxx@...? to @mcguireprogramme.com.

Q:? When I go to my @mcguireprogram account and go to change my email it says I will have to reconfirm my email.? As I already have an account with @mcguireprogramme.com will that mess up me changing my email in any way???
I cannot lose ownership of the groups.

Thank you in advance,
Maria

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