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On Tue, Apr 7, 2020 at 12:25 PM, EJP wrote:

This is a problem with the rolled-out production version of the site, not a beta version. I fail to see the point.

Ah... I suspect a misunderstanding. "beta" is the Groups.io group where problems are reported and changes / improvements suggested. The Home Page is .

Chris

>?It would be best if someone that's experienced the anomaly reported it

I thought that was what I was doing.

> on the beta group

This is a problem with the rolled-out production version of the site, not a beta version. I fail to see the point.

> so they could furnish any other details of the process.

Again, I thought that was what I was doing. I've already been asked to repeat myself once. This is just giving me the runaround. I pass. Sorry to have wasted my time.

EJP

I have looked at all the suggestions.

• There are no recent messages in my bounced page ( latest is 2019)
• The messages are all listed in the Message Activity and my Member Activity
• Some members did receive the messages, I did not
• Yes, i use Comcast but there was no unusual amount of Groups.io message that day.

I will attempt to open a ticket with Comcast to try and 'upgrade their reception limits'.

Fred,

I am a group owner a large group. My group is having same problem. I
am not receiving notifications to moderate messages either.

I am also member of other groups and not receiving messages from those
groups either but can go to website and see activity.

Same advice as for Den and Joe: check your email delivery.

For messages addressed to you from specific group there's an Email Delivery History tab in your Subscription page.

For messages addressed to you from all of your group memberships there's the Bounce History page in your account.

Comcast is one of the email services that doesn't seem to be able (or willing) to handle the volume of traffic from Groups.io to the service's customers. To resolve this problem you'll have to convince Comcast to upgrade their reception limits from Groups.io.

Shal


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Neil,

It appears your suggestion did the trick all now appear to be normal.

Glad to hear it!

That being the case Erikag59's suggestion is on-the-mark: you probably should do some in-depth grooming of Thunderbird's address book - it would seem you've somehow collected a bunch of useless or erroneous contact entries. Since those addresses might be used for auto-completion when you type an address, they will only add confusion.

And you are correct I have been using Thunderbird for years.

Me too. And Eudora Pro before that.

Shal


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Sally,

Seems strange that they all have the exact same message and IP
address.

The IP address 66.175.222.12 is Groups.io's outbound server. So not strange at all.

Is anyone else getting this message for bounced members?

Those, and messages like them, seem to plague users of certain email services. The services don't seem to understand that Groups.io is a list service, and try to limit the delivery of messages as if the messages were undesirable. Or maybe they have inadequate server resources to handle users who subscribe to mailing lists.

Shal


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Christopher,

To the people who've been around longer: is this the sort of thing
that should be reported to [email protected] so that they're aware of
the situation with this host?

I don't believe that is necessary, Mark appears to have automatic monitoring for delivery issues:

"INTERNAL: More logging to track email delivery speed"


"FYI: I'm seeing some slow email delivery, and am investigating the

issue."

E.g., is there a per-host configuration that is maintained that would,
say, throttle messages being sent to avoid/limit these soft of
bounces.

Yes:

"... for cox.net and comcast customers because we have to strictly limit
how many messages we send to those services."


Though what Niman reported /is/ different:

421 ... CMGW Connection refused, too many sessions from 66.175.222.12.
Please lower the number of concurrent sessions.

That's distinct from too many messages in a period of time. Each session between Groups.io's outbound server and the receiving service may transfer multiple messages addressed to multiple addresses at that service, coming from multiple groups.

Regardless, the root of these problems are that the email service doesn't have a high enough limit to accommodate messages from a list service like Groups.io, or perhaps boosts the limits for some other legit high-volume sources, but not Groups.io.

It will be up to the affected members to convince their email service to actually deliver desired messages, and not block or throttle them as if they were undesirable.

Shal
Or, my impertinent advice: get a better email service.


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I am a group owner a large group.? My group is having same problem.? I am not receiving notifications to moderate messages either.?

I am also member of other groups and not receiving messages from those groups either but can go to website and see activity.

Fred J

Please check this about your own subscription:

/g/GroupManagersForum/wiki/Not-Receiving-Messages

For other members' delivery, go to Admin, Members. Select a member. Go to the pane "Email Delivery History".

Frances
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where would you do this?

Have you checked your (and others) email delivery history?? That's where you'll find if it was actually sent or the reason it was bounced.

Duane
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On Mon, Apr 6, 2020 at 10:29 PM, Frances wrote:

And to see your use, go to Admin, Upgrade.

If you have a Premium group, look under Admin, Billing.

Andy

Multiple new topics are not being delivered. I created a new topic / message this morning and it never arrived in my in-box, trash etc.. it is in the activity log with the correct time i sent it, just never went out
This started intermittently a few months ago but now has gotten to almost everything posted on our site.
Please help.

On Mon, Apr 6, 2020 at 04:29 PM, Frances wrote:

And to see your use, go to Admin, Upgrade.

You can also use /g/YourGroup/usage (replacing YourGroup with the actual name of your group)

Duane
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On Mon, Apr 6, 2020 at 05:26 PM, George Gutman wrote:

Under the "Photos" tab there are totals at the bottom for "Photos" and "Attachments", and a total under "Files" as well. But neither seems to show the space consumed by the messages themselves? - what am I missing?

Messages don't count against your usage.
See?/static/pricing#what-is-counted-towards-the-storage-limits-for-my-group

And to see your use, go to Admin, Upgrade.

Frances

?
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Under the "Photos" tab there are totals at the bottom for "Photos" and "Attachments", and a total under "Files" as well. But neither seems to show the space consumed by the messages themselves? - what am I missing?

On Mon, Apr 6, 2020 at 10:03 AM, Linda Lou wrote:

Can a particular subgroup be restricted to the membership?

Sure!? A subgroup can be totally separate from the main group in that respect.? You just have to make sure you use the proper settings for everything.? If you haven't already, you may want to read over the pages at /g/GroupManagersForum/wiki/Why-use-a-Subgroup and /g/GroupManagersForum/wiki/Subgroups

Duane
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On Mon, Apr 6, 2020 at 11:03 AM, Linda Lou wrote:

Can a particular subgroup be restricted to the membership? I have a group (cycling club) and want a private subgroup for just the board members that I do not want the entire membership to access. Can a single subgroup be restricted?

That is the point of subgroups. All members of the subgroup must be members of the main group though. They can set their delivery for the main group to more limited delivery, but they must be members.
/static/help#subscription-options

/g/GroupManagersForum/wiki/Subgroups
/g/GroupManagersForum/wiki/Why-use-a-Subgroup

Frances
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Official Help

The archive was positively was not public. I've reported the bug on beta.
Best, Marv

Can a particular subgroup be restricted to the membership? I have a group (cycling club) and want a private subgroup for just the board members that I do not want the entire membership to access. Can a single subgroup be restricted?

Thanks