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Re: New to group and need help
Frances, Shal, doesn¡¯t Groups.io automatically adjust the membership after the required number of emails are sent by the new member? I don¡¯t think you have to do this manually.? Yes, if the group has the New Users Moderated box checked. And if a moderator approved the set number of messages. Linda didn't specify that, and I didn't want to dive into an aside until we've got a better handle on her primary question. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: New to group and need help
Shal, doesn¡¯t Groups.io automatically adjust the membership after the required number of emails are sent by the new member? I don¡¯t think you have to do this manually.?
-- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list. |
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Re: New to group and need help
Linda,
Hi, I'm not sure if this is where I bring questions or not, ...It is. I accepted a new member into my group. I accepted her membership andDo you mean that you changed her Posting Privileges to "Use Group Moderation Setting"? If not, I'm unsure what you did. Unfortunately, only one of those emails came through. And, now, everyDoes your group have any pending memberships? I suspect that perhaps she sent those messages using a different email address, rather than the one you have already approved. The other possibility is that she's accidentally sending those messages to a different group, one where she hasn't been approved as a member. Clues to either of these might be found in your group's Activity Log. Check the log at around the time she sent (or sends) a message to the group. You may find an entry for "Pending member ... attempted to send message" - look at the email address where I have ... and see if that matches the subscription you approved, or one that is still pending. (Note to search for all such cases select "Message rejected from pending member" in the Actions box, then click the Search button on the All Activity log.) If you don't find any corresponding activity log entry that's a clue that she may have misdirected the message to another group. Have her try again, but CC your personal address when she sends her message. That will let you examine the To field in her message to double check where she sent it. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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New to group and need help
Hi, I'm not sure if this is where I bring questions or not, but I've searched all over and can't find an answer for a problem I'm having in my group.
First of all, I'm new to groups io, so I've been doing my best to learn how everything works, and seemed to be doing fine...until this week....??? ???
I accepted a new member into my group. I accepted her membership and changed her moderation to normal mail after her first 2 initial emails. Unfortunately, only one of those emails came through. And, now, every time she sends an email to the group, she gets the response, "The response from the remote server was: 500 Your subscription has not yet been approved."
I've checked and checked again...everything on her account looks at it should. Do you know why she's continuing to get these notices and how I can make it so she can send to the group?
Thanks for anything you can do!
Linda
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Re: Question
Marcia,
We have the following form on our website.Groups.io doesn't have a facility for collecting form information as a part of the group subscription process. The best you can (presently) do is include your questions in the Pending Subscription Member Notice, and instruct the member to answer in an email reply to that notice. /static/help#membernotices I THINK this is where the notice from groups.io comes from. MaybeIf your web site has code on it lifted from the Promote page of your group, that code collects only the email address for submission to group's signup page. And yes, that could be the origin of a "Subscription Approval Needed" or "New Subscriber" notice from groups.io to the group moderators. Your website designer would have to figure out what to do with the other data. I don't speak website code, but maybe Bruce's example will help with that. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Reply Options
On Wed, May 22, 2019 at 09:48 PM, Richard Heidlage wrote:
Originally, our emails to the group had reply options such as "reply to sender," "reply to group" and the like.? The "reply to sender" option is critical for us.? What have we done to cause this, and what can we do to fix it?Richard -- It's not nearly as simple as one might think. Go to Admin>Settings and scroll down to the Message Policies section. If checked, uncheck the box that says "remove other reply options." Now scroll down further to Message Formatting. Is the "Plain Text Only" box checked? If so, uncheck it and select "Force HTML emails" instead. For practical reasons, plain text emails do not display all footer options. See?/g/GroupManagersForum/wiki/Footers?for details.? Then scroll down further and click on Update Group. Hope this helps, Bruce? -- The system Help is your friend.??/static/help |
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Re: Question
On Wed, May 22, 2019 at 04:38 PM, Marcia Hudspeth wrote:
I cannot speculate as to what "notice from groups.io" you might be talking about here. Based on the appearance of the form, it seems you are trying to collect new member information. Some thoughts: 1) You cannot put a web form in your groups.io wiki or on your group's home page and have it work. In most cases the form html constructs will be stripped entirely upon save; and even if it wasn't, there is no underlying server-side scripting functionality. 2) If this form resides on a different web host and you want it to send formmail to your group, the best way to do that is to set up an email integration, and send the formmail to the integration address. See?/g/GroupManagersForum/topic/29915856#15009?for more details. 3) Once your web server collects the form information (via the submit button), you have to build a message body and fill out the from/to/subject line using a server-side script before it is mailed. I'm appending a brief PHP script that I recently set up on our site to show you how this might be done. 4) For testing purposes, I suggest having PHP mail (or whatever you're using) send the formmail message to your private address until you get it looking right; and only then switch it over to the email integration address. If you're trying to do something else, please explain.? Regards, Bruce ? ? ? ? ? ? //Email recipient information
? ? ? ? ? ? $recipients = array(
? ? ? ? ? ? ? ? "treasurer@...",
? ? ? ? ? ? ? ? "membership@..."
? ? ? ? ? ? );
? ? ? ? ? ? $email = $_REQUEST['email'];
? ? ? ? ? ? $msg_body = $_REQUEST['name'] . PHP_EOL . $_REQUEST['address'] . PHP_EOL . $_REQUEST['city'] . ", " . $_REQUEST['state'] . " " . $_REQUEST['zip'] . PHP_EOL;
? ? ? ? ? ? $msg_body .= $email . PHP_EOL . "Home: " . $_REQUEST['phone'] . "? ?Cell: " . $_REQUEST['cell'] . PHP_EOL . "Type: " . $_REQUEST['new'] . PHP_EOL;
? ? ? ? ? ? $msg_body .= "Astronomical League: " . $_REQUEST['league'] . PHP_EOL . "Spouse: " . $_REQUEST['spouse'] . PHP_EOL . "Comments: " . $_REQUEST['message'];
? ? ? ? ? ? //send email
? ? ? ? ? ? foreach($recipients as $to) {
? ? ? ? ? ? ? ? mail($to, "New Member Information", $msg_body, "From: webmaster@...");
? ? ? ? ? ? }
--?
The system Help is your friend.??/static/help |
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On Wed, May 22, 2019 at 01:54 PM, Shal Farley wrote:
The advantage of saving it to a file is that if you give the file a .csv extension, Excel should fill the columns properly when it's opened. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Paige, When I click Download under Members, it just opens a page with emails and 1s and 0s. That's it. Use your browser's Save As (or Save Page As) function to save it to a file, if you want. Or use Ctrl+A Ctrl+C to copy it all to the clipboard, then open a blank Excel sheet and Ctrl+V to paste it in. After you get it into Excel you'll (probably) need to use the Text-to-Columns tool to split that one column of comma-delimited text into separate columns for the fields of the membership records. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Allow Non Subscribers to Post
¿ªÔÆÌåÓýHiI have a few committee ?groups and we allow non-subscribers to send email.? I will moderate / accept the message. Then I follow up with a reply to my group saying that since xxx can¡¯t see the replies, I will compile a brief reply with the most salient points from their reply posts.? We don¡¯t get a lot of non-group mail. I don¡¯t want them as group members, nor do I want them to have access to the messages. Frances -- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list. |
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Re: Allow Non Subscribers to Post
Chris, This means I have a edit each message coming in to highlight it is from an external person and to remind the group that a reply will go to just the group and special action is required to reply to the sender. Would it be ok if that notice were placed as a sig in the message (i.e., at the bottom)? If so perhaps the thing to ask for is to have (as part of the group settings) an optional sig text for non-subscriber posts. That way you could tailor the text to the particular needs of your group. The other thing I can imagine asking for would be a notice at the top, similar to the notice for edited messages. That would identify non-subscriber messages, but without any guidance for special action. Officially asking for either or both improvements you would do via , the Groups.io "suggestion box". Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Shal Farley
Frances
Linda King
Bruce
D R Stinson
Duane