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Re: Blue bounce symbol
Sandy,
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Whenever we have had this problem, it's because the member's email account is sending messages to spam. Groups.io has to then bounce the member in order to protect the whole system. ?
Don't confuse Bouncing (blue) or Bounced (red) status with Removed for spam.
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Messages which are delivered to a member's Spam folder had to have first been accepted by the email service, not rejected ("bounced"). Those messages do not result in Bouncing or Bounced status. But they can result in being removed due to a Spam report, which results in the member's removal from that one group.
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Conversely, messages rejected by the email service cannot end up in a Spam folder and cannot result in a Removed for spam report event. But they can result in Bouncing or Bounced status, affects all group subscriptions held by that email address.
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Once it's "not spam," they should have no problem receiving the bounce probe which will include a link to "unbounce" their account. ?
That's the one way in which the two mechanisms are related. It is possible for the bounce probe to go to the member's Spam folder. So if a member is having trouble unbouncing their account it makes sense to ask them to check their Spam folder to see if the bounce probe was misdirected there.
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Shal
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-- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Blue bounce symbol
Whenever we have had this problem, it's because the member's email account is sending messages to spam. Groups.io has to then bounce the member in order to protect the whole system. (We've had this mainly with yahoo accounts.) Our first suggestion is always to ask the member to check their spam. They need to mark it as "not spam" and return it to their inbox before deleting anything they don't want, or their email provider will think they still want it designated as spam.
Once it's "not spam," they should have no problem receiving the bounce probe which will include a link to "unbounce" their account. ~Sandy |
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Re: Moving between pages on member lists
#membership
#listmanagement
#members
On Fri, Apr 26, 2019 at 12:00 AM, Barry wrote:
== == Hi Barry, This is not a precise answer to your question here, but I hope it offers you some partial workarounds in lieu of the double arrows you suggested, so . . . While at your groups.io group site: Click on the 'Messages' button in the L sidebar and then choose 'topics' from the options at the top of the message page. Once the messages are displayed as a list of topics you can then click on the blue 'Date' link near the top right to reverse the order of display of the messages. This lets you toggle the oldest posts, so that they display at the top of the list (just below any pinned messages) or back again to newest first. Then you can use the forward page arrow buttons to navigate back towards the newer messages. I believe one other way to go about locating an older post is to know its message number or guess its approximate number and then navigate with the singel arrows near the top of the list. And one further way is on the Homepage of a group: Near the bottom is a grid showing the number of messages in each month of every year that the group has been in existence. That month's number is a link which will take you to the first message in that month. Fiddle around a bit with these several suggestions and you should be able to navigate to the message(s) you want fairly easily. OK ¡ª HTH Paul M. CostaRicaLiving /g/CostaRicaLiving == |
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Re: Is there a way to find out if someone is already subscribed to a different group
I wrote:
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Re: Are owners/Moderators notified when someone resubscribes
¿ªÔÆÌåÓýHi Shal, ? Again thank you. Many of our members are NOT technical savvy and would be lost in a lot of what is posted on the FAQ. As a retired techy I have
written more than my share of overly technical papers to non-technical people and now I wish I had some of my critiquers available <SM>. ? Again thanks, Ken ? Old age is like a plane flying through a storm. Once you are onboard there's nothing you can do. _,_ |
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Re: Blue bounce symbol
On Fri, Apr 26, 2019 at 08:56 AM, Bob Cook wrote:
How can I get a more detailed error report giving the rejection code?Bob -- The Recent Bounces list in your subscriber's member record will display activity from your group only. With the understanding that his account's bouncing status could have originated from failed delivery of messages in a different group, you may have to direct him to look it up himself (/account?page=bounces) to get a full picture of what's going on.? Hope this helps, Bruce -- The system Help is your friend.??/static/help |
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Re: Are owners/Moderators notified when someone resubscribes
Ken, In our case this member has been hesitant to post to the group and the auto-Unsubscribe-message coincidently went out the day after their first post. Ouch. I can see why he/she might jump to the wrong conclusion. It might not be entirely coincidence. Some email services tend to view messages that arrive "From" your own email address as more likely to be spam. That potentially could have triggered the report back to Groups.io; but it really shouldn't have, or at least not until the message auto-deleted from the Spam folder.? I don't know if it would help, but you could point the member to GMF's wiki page on the subject: That might help him/her see the situation dispassionately. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Blue bounce symbol
Bob, I looked and he had a blue B symbol, but the only error message I could find was a general message that it was a system error which I believe just means the message was delivered and I assume Cox rejected it.? Odd. Where did you find this error, and what did it say? The only place I can think of that you might have looked (below) would have given you the rejection code. How can I get a more detailed error report giving the rejection code? As Bruce said, the Reason column under Recent Bounces on the Email Delivery History tab of the member's page from your group's Members list. That will contain the response code and text provided by Cox. Any further detail about what it means you (or that member) would have to get from Cox, or post the text here for opinions. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Are owners/Moderators notified when someone resubscribes
Shal,
Their subscription settings are retained, including Posting Privileges.Thank you for clearing that up for me. In our case this member has been hesitant to post to the group and the auto-Unsubscribe-message coincidently went out the day after their first post. I believe the member read the auto post as saying that they were unsubscribed due to posting a message the owners thought was SPAM. In our case the member's primary language is English, thus a language barrier is not the issue. I believe the member quickly read the auto-message, read what they had "FEARED MAY" be the reaction to their post and reacted emotionally to what they "THOUGHT" was intended in the auto-message. I'd like to suggest four small changes, including strategic CAPITALIZATION, to the message to ensure our members read it as intended. I don't think we can be too simplistic when telling a member that they have been removed from a group. You have been automatically removed from the GROUPNAME because "YOUR" Email Service Provider reported to us that one or more messages "SENT TO YOU" from GROUPNAME has been marked as spam "BY YOU OR YOUR E-MAIL PROVIDER and NOT DUE TO ANY POST FROM YOU". We suggest that you check your spam box as soon as possible to see if "YOUR" Email Service Provider has diverted legitimate messages into it. Ken "Silence in the face of evil is itself evil: God will not hold us guiltless. Not to speak is to speak. Not to act is to act." Dietrich Bonhoeffer |
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Re: Blue bounce symbol
On Fri, Apr 26, 2019 at 08:56 AM, Bob Cook wrote:
One of my members is complaining about not getting emails. His provider is Cox.?Open the subscriber's member record (Admin>Members) and click on Email Delivery History at the top. Then click open any messages listed in the Recent Bounces section. How can I resolve this?With the member's record still open, you can send them another bounce probe (button at the bottom of the page). Of course, there is no guarantee that they will receive it. See also?/g/GroupManagersForum/wiki/dealing-with-bouncing Bouncing is an account status, not a group status; and ultimately it is the subscriber that needs to take action. Clearing bounce status won't accomplish much if the recipient's email service immediately resumes bouncing groups.io messages. More information on bounce handling than you probably ever wanted to know can be found at?/static/help#bouncing Regards, Bruce? -- The system Help is your friend.??/static/help |
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Re: Are owners/Moderators notified when someone resubscribes
Ken,
If a member uses the link sent to re -subscribe will owners/moderatorsYes. Subject: Subscriber has rejoined [email protected] (Of course, naming the posting address of your group, rather than GMF) so that we can put them on moderation or will they be given the sameTheir subscription settings are retained, including Posting Privileges. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Moving between pages on member lists
#membership
#listmanagement
#members
Barry,
I've seen referenced here in the GMF a "beta group" but I'm not clear It has unrestricted membership and public archives, much like GMF. The real question behind the above is how we make platform suggestionsBeta is the official "suggestion box" for proposing & discussing improvements to Groups.io as a service. They are wanted and valued. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Searching a Members Previous Posts
Brian,
Am I missing something in the screenshots? I do not see where theIt isn't evident, but clicking the "All Posts By This Member" link fills in that search parameter. In rechecking, I find that a trimmed version of one of my own profileNo. Your posterid is the same in all groups. The number on that URL is unique to your subscription in that group. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Are owners/Moderators notified when someone resubscribes
¿ªÔÆÌåÓýWe had a member that was unsubscribed due to the SPAM filter and was rather upset over it. If a member uses the link sent to re -subscribe will owners/moderators be notified so that we can put them on moderation or will they be given the same privileges that they had before the SPAM filter unsubscribed them? ? Thanks, Ken ? 2Ch 7:14 ¡°If my people, which are called by my name, shall humble themselves, and pray, and seek my face, and turn from their wicked ways; then will I hear from heaven, and will forgive their
sin, and will heal their land.¡± ? |
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Moving between pages on member lists
#membership
#listmanagement
#members
This is a small thing but, as a new groups.io manager, just something I haven't yet come across. ?I've seen referenced here in the GMF a "beta group" but I'm not clear whether group owners have access to that (or should/shouldn't have access) or where it is? Did see a "public beta" group but with fewer than 70 members so I'm guessing that's not it. The real question behind the above is how we make platform suggestions if those are wanted/valued? ?Maybe just here on the GMF and Shal or Bruce decide whether to send on to Mark? |
Shal Farley
Sandy V
Epicatt2
Ken Schweizer
Bruce
