On Tue, Jan 22, 2019 at 08:51 PM, Tom Vail wrote:

When you went back to view the test message, did you use the link in the email, which worked?in my case, or click on the messages tab on the site, which?did not show the message in my case.? That was part of the issue, it was there because the link took you there, but there was no way to get to it from the site.

I did some checking in my own test group, making a thread of two messages and selecting Report this Message from the More menu on one of them.?The notice was duly sent back to me as a Moderator, but no messages disappeared, let alone the entire thread. I repeated this exercise with a different (subscriber-only) account on the other message and they both still show up.

There may be something funky going on, but I was unable to replicate it.

FYI,?
Bruce
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On Wed, Jan 23, 2019 at 10:28 AM, Harlan Steinle wrote:

it was rejected via email, not via the web.

The only thing I can think of at the moment is that you inadvertently clicked on "reply" rather than the "reject" link. Does your group have other moderators? If so, is it possible that one of them accepted the message immediately before you tried to reject it?

Suggestion 1: have a look at your Activity Log to see what that has to say

Suggestion 2: enlist the help of another group member and get them to send a message that you try to reject to see if the same thing happens again.

Chris

On Wed, Jan 23, 2019 at 10:28 AM, I wrote:

Let me double check things first!

...which I have now done, and my findings confirm my earlier comments. I reported my own message but neither the message itself nor the entire thread vanished as a result.

My comment about "Reply to Sender" was a red herring; that is the current default set by Shal for a different test a few days ago.

Referring the absence of anything in the Activity Log (confirmed!) is a good candidate for beta; can I suggest that you enlist the help of another of your group's members to try to replicate the test I did, just to be sure... there is no point in referring something that cannot be repeated.

Chris

On Wed, Jan 23, 2019 at 01:51 AM, Tom Vail wrote:

I'll?move this conversation over to the beta site.

Let me double check things first!

Chris

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Chris,

When you went back to view the test message, did you use the link in the email, which worked?in my case, or click on the messages tab on the site, which?did not show the message in my case.? That was part of the issue, it was there because the link took you there, but there was no way to get to it from the site.

I'll?move this conversation over to the beta site.

Peace,
Tom

On Tue, Jan 22, 2019 at 06:49 PM, Tom Vail wrote:

We had a member mark a message within a thread as?objectionable and now the entire thread does not show

While awaiting my last message to get through moderation I did a quick test on Shal's test group, but starting a test topic and then "reporting" it. I was sent a message by Groups.io stating that the message had been reported (along with all the other members of that group I have moderator status) but the topic (single post!) did not disappear; the link in the message I was sent went straight to it.

FWIW the "reply" I sent was to myself, for the simple reason that I did not notice that the default reply option changes to one whereby the message originator is the recipient, not the group, but a second reply went to the group as normal when I clicked the right tab.

I can confirm that nothing of this (pointless!) exchange appeared in the Activity Log.

Chris

On Tue, Jan 22, 2019 at 10:09 PM, Tom Vail wrote:

There is nothing in the Activity Log noting the report being sent and no option I can find to reinstate the thread (other than deleting the reported message).

Two points: for the avoidance of doubt there does not appear to be an activity defined as "Reported Message", so on that basis the log can't record it! That sounds like something for beta.

The second point (about reinstating the thread with the reported message) sounds like something for support.

Chris

On Tue, Jan 22, 2019 at 10:09 PM, Harlan Steinle wrote:

I have had two messages that I ‘rejected’ for posting that posted anyway.

Is that rejected by email or rejected by web UI?

Chris

Yes, report this message sends a message to the moderator/owner that:

? ? ? ?is objectionable. They entered the following reason why it should be considered objectionable:

Once that message was received, the full thread was not showing in "Messages." ?Once I deleted the reported message, the thread came back, less the one I deleted.

There is nothing in the Activity Log noting the report being sent and no option I can find to reinstate the thread (other than deleting the reported message). ?I can find nothing in the help files on the subject of either reporting messages or?objectionable messages.

Peace,
Tom

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There are a few places where infinite scroll (IS) doesn't work.? I know when looking at the activity log, it will work with any of the fixed numbers, but not IS. Same for a database.? I'm not sure why IS doesn't work on those, but 100 is usually more than I want to see at once.? It's been that way for some time.

Duane
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On Tue, Jan 22, 2019 at 07:26 PM, Frances wrote:

Tom, how do you mark a message objectionable?

Or did Tom mean Report this Message?

Chris

I have the Items per Page setting in my profile set to Infinite Scroll yet when I view the activity log it only shows 20.? Does anyone know if this is by design for some reason?

Andy

Hi

I found something in Google if you using G Suite.



Frances

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Tom, how do you mark a message objectionable? I tried and can't see how. Not in an emailed message nor on the group homepage.

Would it be done through their email program / client?

Frances

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More help: use the search button at the top of the Messages list.

We had a member mark a message within a thread as?objectionable and now the entire thread does not show, although if you access the original messages in the thread from the Activity Log, the thread is still there.

?

What I’m assuming has happened is the thread was “hidden” when it was marked?objectionable. ?(In this case it was not really?objectionable, it was just someone complaining about the wording.)

?

So how does a moderator/owner “un-objectionablize” a message?? (Un-objectionablize is a technical term in case you are not familiar with it??)

?

Peace,

Tom Vail

On Tue, Jan 22, 2019 at 10:50 AM, <info@...> wrote:

Do you recall how long it was before you were approved?

I suggest waiting 24 hours for your new group to be approved before contacting support. It's generally done within an hour or two, though.

Bruce?
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Thanks for that, Nancy. Do you recall how long it was before you were approved??