Beno?t,

Non news about Mark?

I'm not sure what you mean.

If you're talking about Mark Fletcher (Groups.io developer) he is back from vacation but he doesn't read GMF so he wouldn't even know this question has been raised.

I've not heard anything about it since your post in beta:


Shal


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Non news about Mark?

开云体育

On Sun, Jan 20, 2019 at 07:04 PM, Duane wrote:

To keep them all the same, you can change some of the Settings for the group so that all come through as either html or plain text.

Ah yes; found that, but haven't changed it yet. I just wonder if something like this was the root cause of the original enquiry.

Chris

On Sun, Jan 20, 2019 at 12:44 PM, Chris Jones wrote:

I can clearly see two different presentations of incoming posts

The first is for a message that was sent as html, the second was sent as plain text.? To keep them all the same, you can change some of the Settings for the group so that all come through as either html or plain text.
?
Duane
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Check the Promote page under Admin.

Jonathan

Hi,

My group is closed to the public but I still want potential members to ask to join.? In Yahoo there was a slick formula that I would place on any Web page
and all someone would have to do is type their E-mail address and click send or join and the list owner would receive the request to join.

Do we have such a formula?? Here's my old one.

开云体育

It's quite possible it's a bug. All I know is I lost days waiting for things to transfer only to go back and find my directions didn't take, twice. I finally got things sorted, though, but only after starting from the right group's page.

On Sun, Jan 20, 2019 at 03:29 AM, Shal Farley wrote:

Unfortunately email interfaces vary in how they handle replies.

I suspect that it might be more than "how they handle replies". At the moment I have individual emails set only for the group I moderate, which limits the scope of any visual inspection but I can clearly see two different presentations of incoming posts (post moderation).

One is like this:



While the other is like this:



In the second one the "Reply Options" simply don't feature, which is rather puzzling, because I assume that Groups.io adds the "footer" to the poster's original. The View/Reply Online link is also different for the two formats.

Not sure if this helps or hinders...

Chris

On Sun, Jan 20, 2019 at 09:48 AM, Den W2DEN wrote:

i have three members that have accepted their invites, they are in the Members list, yet the Invite list has them as Sent, not Accepted. Our group is by invite only and only members can post.

Perhaps we have uncovered a bug in the system. Any suggestions would be appreciated.

This situation has been mentioned before (Ref:?/g/GroupManagersForum/topic/27398965). The consensus opinion seems to be that the member(s) somehow got approved without clicking on the link in the emailed invitation. A Direct Add could do this...or if you invited some of these folks to your group early on and they subsequently got added via Yahoo transfer, that would also leave the invitations in limbo.

So the first question is:? Has your group always used the Restricted method of Spam Control??

Try searching the activity log for join information. The best way I've found to do this is to go to Admin>Activity and enter the subscriber's email address in the Search box. This will return all activity logged for that account (i.e.: not just the activities that the subscriber initiated). Now click on the blue Search button and click on the Created link to sort early entries to the top.

If the user was added via transfer, it will say "Support added." Otherwise, check whether the "invited" and "accepted invitation" entries are in proper sequence, and/or whether the subscriber got into the group by some other means.?

If you continue to see anomalies, I think we would all be grateful for the results of any testing you might do to chase this down for good.??

Hope this helps,
Bruce
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People ask to join our main group in several ways - through Groups.IO, through word of mouth, some books or other web sites list us as a resource (we are a peer support group). No matter how the referral comes to us, we have a "form letter" that is manually sent by one of the moderators - we have shifts so 4 of us can take turns checking our group email account and the Pending member list. Our letter tells a little more about the group and includes the questions we want to ask of new members. AFTER we get a response to that email then we "Approve" or "Add" the member and they get the automated Welcome Letter through Groups.IO.

It really isn't that much of a problem - we only get a few inquiries a week now (after over 20 years the size has leveled out!) and our form letter is stored as a template so our "check the email" chore usually takes only a minute or two. I can see wanting to automate this if you get dozens of requests, or if you are the only person responsible for it, but actually, we like to have that bit of personal contact before adding a new person.

I know there are lots of ways groups have handled the issue of needing more information or verification - just sharing what works for us.

Barb

i have three members that have accepted their invites, they are in the Members list, yet the Invite list has them as Sent, not Accepted. Our group is by invite only and only members can post.

Perhaps we have uncovered a bug in the system. Any suggestions would be appreciated.
Den

Ilene,

Now I don't know if I am the only one seeing my email address this way
because I asked groups IO to send me my messages or everyone is seeing
it.
It appears as this: leeniluvsgroups@...

You're the only one that sees it that way.

This was done to avoid a warning that Gmail was showing on messages coming back to you.
/g/GroupManagersForum/message/13433

So when it is clicked on or copied to send a message a message can't
be sent.

Correct, but harmless. (Why would you send a message to yourself?)

Now when I replied to the same email the reply looks like below which
is what it should be and goes through.

If you're talking about a message from a group that has Reply To set to Sender, correct. That's the Reply-To field at work.

Shal


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Ilene,

I am the owner - no moderators - so the mail wasn't rejected by the
group.

Sorry for the confusion. That's not what I meant.

The group will automatically reject messages under some circumstances - such as when a an address that isn't in the Members list attempts to post (to a group that doesn't allow non-subscribers to post).

If an automatic rejection occurs it will be shown in the Activity log. That could tell you why your messages haven't posted.

When I scrolled my mouse over the word STATS it showed the correct
email address
But it wouldn't send when I put STATS in the to field.

It wouldn't /send/? Do you mean that Incredimail gave you some kind of error message when you tried to send the message to the group?

I tried it with the plain group email and then my mail started
sending. Now in the other group IO groups I have created shortcuts for
sending mail and it worked fine.

Sounds like there's something wrong (a typo?) with that particular shortcut. In any case, the problem seems to be on the Incredimail side.

If you have a second email address you could try using the STATS shortcut to post a message, and also CC the message to that other address. When you receive the message at the other address you could double-check that the To: which was sent matches your group's address. Feel free to use me (personal address, not GMF) as your second address if you don't have one.

Shal


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Jim,

Look at the email address it said it could not deliver to:
greecianhoney@...
That is not a valid email address.

True.

Groups.io now disguises the sender's email addresses.

Not entirely correct.

That's not a disguise, that's a work-around for the DMARC problem created by some email services. You'll note that it only applies to members using certain email services.
/static/help#dmarc

It also applies to yourself if you use Gmail, but that's for a different reason - it avoids a "spoofing" warning from Gmail.

Shal might jump in here and tell us but there is a return address and
there is a reply to address and the two may not be the same.

Correct.

In groups where Reply To is set to "Group", Groups.io includes a Reply-To header field specifying that replies should be sent to the group's posting address. This would be different than the From: field.

At any rate, what is causing your problem is that Outlook is using
that disguised address as the reply to address and it is not a valid
email address by design.

Correct again.

Some email interfaces, and apparently Office 365 is one of them, ignore the Reply-To header field and instead send the reply to the From address.

The Reply-To field is a part of the email standard, and has been from the start.
" The originator fields also provide the information required when
replying to a message. When the "Reply-To:" field is present, it
indicates the address(es) to which the author of the message suggests
that replies be sent. In the absence of the "Reply-To:" field,
replies SHOULD by default be sent to the mailbox(es) specified in the
"From:" field unless otherwise specified by the person composing the
reply."
RFC 5322 Section 3.6.2

IMO ignoring Reply-To should be treated as a bug in the email interface.

Shal


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Brandy,

If you're transferring more than one group, especially if you have
subgroups, make sure you start from the home page of the group you
want to transfer before clicking on the Easy Transfer link at the
bottom of the page. You cannot click that link and then select another
group's name from the drop-down list to send orders for other groups.
The orders won't take.

I think you've confused yourself in some fashion. It doesn't seem possible that the information of where you were when you clicked on the Easy Transfer link could possibly matter to the rest of the process.

However, if you're certain of what you say please report the details to [email protected] - for that most certainly would be a bug. Include step by step what you did and what happened, or didn't happen.

Shal


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Colette,

Our group setting is ‘Reply to Sender’ and ‘Remove Other Reply
Options’ is checked. Most replies do go only to the sender. A few
replies, however, go to the entire membership even when the sender
swears that they only hit ‘Reply’ (Att.net) or ‘All’ (Comcast.com)
without adding the groups.io address to the To: list.

Unfortunately email interfaces vary in how they handle replies. Note this has to do with the interface the member uses, which may be a mobile or desktop application rather than the web interface provided by their email service.

I think most interfaces would interpret "All" as including the To: address (the group's address) regardless of the Reply-To field, so that might explain those cases. If those members have a different reply option they should try using it.

For example, in my preferred interface (Thunderbird) the two reply options for a message from a "Reply to sender" list are "Reply" and "Reply List". Both do what you'd expect - Reply goes to the sender's address only, Reply List goes to the group's address only.

But in Gmail's web interface I see both a "Reply" and a "Reply to all" option. Reply goes to the sender's address only, but Reply to all goes to both the sender's address and the group's.

Am I missing something here?

No, it is just one of the uncertainties of working with an open platform like email -- different vendors interpret the standards differently sometimes, and even ignore the standards sometimes.

If it is very troublesome to have those messages go through to the group you may have to put the member on moderation when that happens. Next time they mis-post to the group I think you would have no option but to reject the message and tell the member to do what they must to send it directly to the other member rather than the group.

There isn't an option, with a pending message, to re-direct it to the intended member rather than to the group. Maybe that's a feature that could be suggested on beta. I'm not sure how the software could reliably determine the intended member though. That may need some cleverness.

Shal


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Our group setting is ‘Reply to Sender’ and ‘Remove Other Reply Options’ is checked. Most replies do go only to the sender. A few replies, however, go to the entire membership even when the sender swears that they only hit ‘Reply’ (Att.net) or ‘All’ (Comcast.com) without adding the groups.io address to the To: list. (There are some folks who do manually add the group name to their replies since they’re sure everyone should see them.) Am I missing something here?

Thanks,

Colette Sanders

John -- Just some additional info for clarity...

This Pending Subscription approach only works for people to apply to join your group. This notice is not sent to people that you invite or direct add.

The logic here is that you have previously vetted them in some other fashion and want them to join, otherwise you wouldn't have invited them. If you need to gather information from every subscriber no matter how they join, you'll likely have to find some other way to do it.

FYI,
Bruce
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On Sat, Jan 19, 2019 at 08:33 AM, Marisa Mendonza wrote:

can the replies be downloaded as a csv/tsv

Not currently, as they will come in an email to the group owner.? There have been discussions on the beta group about having replies entered into a database, but nothing has come of it.



Duane
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