|
Re: bouncing
On Fri, Nov 9, 2018 at 12:16 AM, Anita L wrote:
I just wanted to know if something is going on that is making them bounce like this. It is hard to explain to this older members how to unbounce themselves.To clear bouncing status with groups.io, subscribers can click on a link in either a bounce probe, or in the banner that shows up when they log on. Be advised that this does nothing to resolve the underlying problem. Bouncing can have many origins, including a full mailbox, mail servers that occasionally act up, or providers that throttle back on message delivery. There is a great deal of information on this in the system help at /static/help#bouncing....but in my experience sharing it with your subscribers will only confuse them further. As for what's actually going on with your subscribers at the moment, open their member record[s], click the Email Delivery History button, and tell us what you find. If they are all from cox.net, that seems to be a persistent problem with that provider right now. Regards, Bruce -- The system Help is your friend.??/static/help |
|
Re: Photo Albums
On Fri, Nov 9, 2018 at 06:32 AM, Chris Jones wrote:
did he say when this was done?First change was on Wednesday, then tweaked yesterday.? The description area is now almost all the way across the banner for me.? I didn't even think about having several lines for the title.? The ones I still have a problem with are one line there and 5 for the description.? I've contacted the posters and asked them to cut down the description some.? BTW, these are continuous lines.? Not sure what happens if there are several short lines used. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
|
Re: Photo Albums
I got a reply from Mark yesterday and the available text area has been expanded.? Through some testing, it appears that about 800-1000 characters (5 lines) can be made visible, depending on the size of the monitor, so one of mine still doesn't fit.? My group is plain text, so not sure if it would be the same for groups that allow html.? I suggested that he limit the amount of text that can be entered, but that may be down the road, if at all.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
|
Re: bouncing
I noticed yesterday that a lot of pacbell, att, bellsouth, and sbcglobal addresses were bouncing, all with some variation of the "550 5.2.1 <email address>... Addressee unknown, relay=[66.175.222.12]"? Today they seem to be starting to get through.? There are still a few cox addresses that intermittently bounce.? Hopefully it will all sort itself out.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
|
Re: bouncing
Not that simple Mike. If a carrier, like Cox, is bouncing or blocking messages from groups.io then the person needing the ¡®link¡¯ won¡¯t get it.? This IS very frustrating.? Right now I have 274 bouncing members out of about 2,100 subscribers or over 10%---the majority are COX customers because Cox feels groups.io is ¡®spamming¡¯ them. I sent two hours on the phone with Cox Tier 2 Date people today and it is taking them a LONG time to escalate this issue.? I have had SOME success by unsubscribing then resubscribing some of the bouncing members, but it doesn¡¯t work on all of them and it takes a LOT of my time.? Seems like there would be some type of communication between groups.io and the bigger carriers like Cox so we wouldn¡¯t suffer through this, but obviously it must not be that simple. Harlan Steinle SSV forum @ groups.io ? From: [email protected] <[email protected]> On Behalf Of Mike Capelle
Sent: Thursday, November 8, 2018 10:28 PM To: [email protected] Subject: Re: [GMF] bouncing ? all they have to do is click on the link that says unbounce. ? |
|
Re: file uploading
#files
Under Admin > Settings, scroll down to the Features section near the bottom.? In the Files area, change the Permissions drop down to "Subscribers can view and upload", then scroll to the bottom of the page and click "Update Group".
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
|
file uploading
#files
Hello,
We just switched to groups.io from Yahoo. The files transferred fantastically! I looked in the help section and didn't find any info on uploading files. Why can owners upload easily and members cannot? Do we need to make all 20 members owners to be able to upload and move files? Thank you, Laura |
|
Re: Mass delete members
Under Admin > Members, there's a Bulk Remove button at the top. That will take you to a page where you can upload a file of the email addresses that you want to remove.? It will need to be a plain text file with one address per line.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
|
#calendar #subscription Google Calendar Not Receiving Updates To A Subscribed Calendar
#calendar
#subscription
After subscribing to a groups.io calendar from g-cal, I was dancing a little jig of joy as it addresses a number of challenges I'm having with my community.
That was dance was cut short when I discovered that?I am not seeing any changes to any groups.io calendar being reflected in g-cal after the initial subscription. Meanwhile, subscriptions were working fine in Confluence and the native calendar app on my Mac., both of which were updating as expected. After poking around a bit it seems that Google Calendar may only sync with a subscription every 12 to 24 hours. The only way to force a refresh is to unsubscribe/resubscribe, which is at best an unworkable work-around for a dynamic community.? Anyone know if there is any other way around this? Thanks. |
|
Re: How do you get messages in your group to reply to sender?
#bug
my group is set to reply to group and sender.? when i want to reply to both, i choose that option. if i want to reply only to the sender, i choose that option. my subscribers (some of them) seem to not have the option to make the reply private and often send replies to the group and sender when it should only go to the sender.? do i have the option because i'm a moderator?? or is it simply user error?
|
|
Re: any way to shorten group name in email subject line?
#email
On Wed, Nov 7, 2018 at 05:57 PM, Su wrote:
Our group owner created the group name as a big long descriptive name -- useful for people searching etc, but it makes the group name take up too much space. Some of our members using phones / smaller devices aren't able to see any of the actual topic -- just the group name at the front.Go to Admin>Settings>Message Formatting>Subject Tag and change it to whatever you want. For example, the Subject Tag for GroupManagersForum is [GMF]. Hope this helps, Bruce? -- The system Help is your friend.??/static/help |
Bruce
Duane
Harlan Steinle
Anita L
Frances
Laura Ghantous
Kenny Paul
Kathleen Taormina