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How best to educate about the 'Removed for SPAM' problem
This problem affects all email List users, because if not solved, Groups.io becomes less effective when subscribers/members unexpectedly are unsubscribed.
The responsibility to educate individual email List users should not be on individual groups owner, who will not all do so (if at all) in a clear and rational way. The fact that questions about this keep coming up on GMF, says that many groups owners and subscribers/members aren¡¯t clear about this. I say in my Welcome Message to new subscribers (although this is probably not enough): If [groupname] messages are misdirected (probably by your Email Provider) into your Spam and/or Junk folders: DO NOT DELETE THEM, MOVE THEM TO YOUR INBOX - Marking and/or deleting [groupname] messages as SPAM or JUNK can send an automatic "Unsubscribe" command - this is a new anti-Spam mandate that is being adopted by Email Providers. Email List group providers, such as Groups.io, are in the best position to do it well and for all Groups.io users. Groups.io could send a monthly (probably more frequent) Special Notices asking users for their help (including explaining WHY) and telling users to be sure to (and HOW): -Not to mark any Groups.io message as SPAM or JUNK (even if it is a SPAM post and/or from a hacked email address, but to report to their group owner). -Check their SPAM / JUNK folders regularly (daily or weekly) - just as you would your US mail box for physical, ¡®postal¡¯ mail. -Not to delete any Groups.io message marked as SPAM or JUNK. -Not to let their Email Provider automatically delete any Groups.io message marked as SPAM or JUNK -That they may get Unsubscribed for this -What to do if they get Unsubscribed Groups.io should be sure to explain WHY and HOW (in non-computer savvy language), not just refer what seems to many to be a cryptic Wiki. Pictures and/or videos might be useful. The test is not ¡®does it make sense to those in the know¡¯ but does everyone (who doesn¡¯t know about this) understand WHAT and HOW it is said. (I suggest non-computer savvy people should proof read this and be assessed for their understanding). |
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Re: pay for group
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Re: members being removed
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Re: pay for group
Ellen,
Basic groups are free. But you'll notice that there's no advertising in Groups.io, and no one is tracking your activity here or selling your information to advertisers. The users who choose to upgrade to Premium or Enterprise groups pay the piper, and that keeps the lights on for them, and also for those of us with free groups. As Duane said, you can see the plans, with a feature comparison chart, on the Pricing page. There's a link to it in the bar at the bottom of every Groups.io page (along with other useful links). Shal (So anytime you feel the urge to "give back" a little for all of this free service, buy a month or two of Premium. Or go big with Enterprise. Thank you.) -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: pay for group
On Thu, Sep 27, 2018 at 05:42 PM, Ellen Bourne wrote:
I thought Groups.io was free There are 3 separate levels of groups, as shown on the Pricing page, /static/pricing Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: pay for group
When you upgrade, your credit card will be billed each month (monthly) or year (yearly) until you cancel.
If you just want to try out Premium, I'd go Monthly. Only Enterprise gets Premium Support but not sure what that means. However, switching to the Premium plan won't help with the Removed for Spam problem?that you posted about, as far as I know. When groups.io unsubscribes a member due to a Spam Report, it is because groups.io received a message that said "this person does not want to receive email from this group".? Therefore, the only way groups.io will start sending email for that group to that person again is if that person clicks the link in the notice they got (or perhaps if they send an email to [email protected]) so that groups.io knows that the member actually does want to receive email from the group.? To allow the group owner to resubscribe the member would defeat the purpose of the mechanism (people that really didn't want to get the email could be resubscribed without their permission).?? All of us owner/mods are familiar with the problem and the only resolution is for the member (possibly with your help) to take action as described in the wiki article. Thanks Toby |
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Re: pay for group
Anita, I want to pay for the group now. So if I do it for a month then can I continue to do it every month? Which option should I do in case I want to cancel? Go to the Upgrade page (the last one in the Admin group) and click the View/Change Plan button. You'll be shown a list of choices with descriptions of each. You can pay by the month with automatic renewal until you cancel, you can pay for just one month with no automatic renewal, or you can take a one-month discount by paying for a year in advance. Also once I pay for the group how do I add a member back after a member is removed for spam. You'll have a new Direct Add page in your Admin group.-- it works much like Invite, but the member doesn't have to accept anything. The member will be notified that you added them. Twice if you have a Welcome member notice active in your group settings. Thanks. Is the support still by email or will there be a phone to call? Still by email: [email protected] (the same one). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: members being removed
Anita, I did read the wiki. Not even sure what that is. I dont have that on my group. You don't need to enable the Wiki feature in your group, or copy anything. You can just post the link to GMF's wiki page on the subject - our wiki is public so that anyone can read it without needing to log in to Groups.io or to join GMF. By paying I can add the members back myself and they dont have to leave or get upset. My other owner and I are thinking about paying. What Chris said. Mark's purpose in this mechanism is to reduce the number of Groups.io messages that end up treated as spam. If your members don't learn to take care of this then it will just be an ongoing nuisance. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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pay for group
I want to pay for the group now. So if I do it for a month then can I continue to do it every month? Which option should I do in case I want to cancel?
Also once I pay for the group how do I add a member back after a member is removed for spam. That is the main reason I am going to pay for it now plus more memory. I just want to know the procedure of how to add someone back. Thanks. Is the support still by email or will there be a phone to call? Anita |
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Re: members being removed
Chris thanks. My members are older and really don't know how to add themselves back or prevent this. I did read the wiki. Not even sure what that is. I dont have that on my group.
By paying I can add the members back myself and they dont have to leave or get upset. My other owner and I are thinking about paying. Anita? |
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Re: Hiding files from other than moderators
#question
Tom, I have a file which only the moderators need to access.? Is there a way to "hide" a file so it can only be seen by the moderators? ? No, but a Database table has that option. If the info in that file is basically tabular, or could be fit into a tabular structure, that could work ok. Not so good if the file is mostly prose or requires specific formatting. I wish Wiki pages had that option, but all they have is the ability to make them mod-only edits. Otherwise I concur with the idea of a subgroup. My PTA group has a subgroup for the board members, and we keep files there that contain things like contact info that shouldn't be available to all unit members. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Michael Pavan
Anita L
Shal Farley
Duane
Toby Kraft
Pete Cook