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Re: Subgroups error page "server IP address could not be found" #subgroups

 


I then went to create subgroups and now I cant access the either group (main or sub). I get the "This site can't be reached" error window on chrome.
The act of creating a subgroup changes the way groups.io addresses your primary group...your group becomes a subdomain of groups.io. Thus mygroup[at]groups.io automagically becomes main[at]mygroup.groups.io.

For consistency and to not create confusion, it would be best when a subgroup is created that the main group should remain unchanged:

It does. Aliases are created for the original (primary) group web and email addresses.
If it remains unchanged, please explain the changes others described and why there are problems.

Are you saying when a subgroup is created that the main group remains unchanged:
mygroup[at]groups.io

And are subgroups:
mygroup.subgroup[at]groups.io
so that if one were in subgroups of more than one group that had the same name (e.g. Board, Recruitment, Management, Fundraising, etc) the identity of each subgroup is preceded by the main group¡¯s name, to avoid accidental mis-addressing and so an alphabetical listing or sorting of subgroups (and groups) would cluster all subgroups of any group together.


Re: Subgroups error page "server IP address could not be found" #subgroups

 

Michael,

For consistency and to not create confusion, it would be best when a subgroup is created that the main group should remain unchanged:

It does. Aliases are created for the original (primary) group web and email addresses.
Shal


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Re: Subgroups error page "server IP address could not be found" #subgroups

 

I then went to create subgroups and now I cant access the either group (main or sub). I get the "This site can't be reached" error window on chrome.
The act of creating a subgroup changes the way groups.io addresses your primary group...your group becomes a subdomain of groups.io. Thus mygroup[at]groups.io automagically becomes main[at]mygroup.groups.io.
For consistency and to not create confusion, it would be best when a subgroup is created that the main group should remain unchanged:
mygroup[at]groups.io
or at worst, changed to mygroup.main[at]groups.io

and the subgroup should be:
mygroup.subgroup[at]groups.io
so that if one were in subgroups of more than one group that had the same name (e.g. Board, Recruitment, Management, Fundraising, etc) the identity of each subgroup is preceded by the main group¡¯s name, to avoid accidental mis-addressing and so an alphabetical listing or sorting of subgroups (and groups) would cluster all subgroups of any group together.


Re: Unsolicited join requests

 

We have a minor problem with our restricted-membership group. Although the "Join This Group" button disappears from the main group page, the subscription email addresses are still there. The person responsible for managing group membership finds this annoying.
In Admin: Members
go to that Moderator's
Notifications
and uncheck:
Email when there are members needing approval
this will allow that Moderator to be unaware of subscription/membership requests.


We want to be able to add members by invitation/direct add only.
Good idea for an option.

Is there any way to completely turn off join requests?
It appears not at this time.


Re: Members able to make attachments via email but not on the website

 

Hi,
The sender of the message with the mystery attachment and blank frame in the "Emailed Photos" file in our group uses comcast.net mail?but accesses it through Microsoft Office/Outlook 2010.? She is running Windows 8.1.? I hope that makes sense.

Thanks,
Maureen?


Re: Subgroups error page "server IP address could not be found" #subgroups

 

On Fri, Aug 10, 2018 at 11:38 AM, Gavin Phillips wrote:
I then went to create subgroups and now I cant access the either group (main or sub). I get the "This site can't be reached" error window on chrome.
The act of creating a subgroup changes the way groups.io addresses your primary group...your group becomes a subdomain of groups.io. Thus mygroup[at]groups.io?automagically becomes main[at]mygroup.groups.io.

This change has to be spread throughout the 'net, which is why the nameserver (the device your ISP uses to resolve domain addressing into IP addresses) might get confused for awhile. To ensure your browser is not caching the old name, be sure to do a hard refresh (CTRL-F5), and you might also find it necessary to change a bookmark or two.

Regards,
Bruce?
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Re: Welcome message

 

Don,

In groups that require membership approval, I presume that the welcome
message is not sent until after the membership is approved.
Correct. The Pending Subscription notice at the time of application.

I forget whether the Group Guidelines are sent (if you checked that box) at application or at approval, but I think the latter. Though I recall some discussion that it should be at application.

Shal


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Re: Major issues in my group, spoofed or something internal in IO??? Help please.

 

Gilly,

I don't understand how they're going to my group because Annette and I
would have binned these and banned said member if they had been in the
q.
You said the messages were coming in under your name - implying that your email address was used. If you yourself were not moderated at the time that's how they got through. Groups.io's software didn't know it wasn't actually you. (I think it could have, but that's a longer story and not relevant at the moment).

Shal


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Re: Subgroups error page "server IP address could not be found" #subgroups

 

Gavin,

I get the "This site can't be reached" error window on chrome.
It can take a bit for the new DNS entries to propagate into your browser. They are likely cached by your ISP, possibly by your home router, by your computer OS, and perhaps the browser as well.

Shal


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Re: Major issues in my group, spoofed or something internal in IO??? Help please.

 

Hi Gilly,

I can't see your e-mail anywhere.
Both Outlook and the Gmail web interface should be able to show it to you as part of the From address. If you only see the "Shal Farley" part you may need to "expand" the details or something like that to see the whole address. Or you can use GMF's +owner address, as Chris suggested.

if you need any more I do have about 4 I think that I kept.
One should do it.

The others though aren't originals but copies that my members sent me
to look at.
Those probably don't include the full header, and if not wouldn't be of any use.

but again I don't see anything on my Gmail page.
If you are in the habit of moving group messages to a local folder in Outlook (or deleting them) that would likely explain why they're no longer in your Gmail inbox.

Shal <shals2nd@...>


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Subgroups error page "server IP address could not be found" #subgroups

Gavin Phillips
 

Hi, I created a group - all fine. I then went to create subgroups and now I cant access the either group (main or sub). I get the "This site can't be reached" error window on chrome. Any ideas?

Thanks.


Welcome message

 

In groups that require membership approval, I presume that the welcome message is not sent until after the membership?is approved.
I that correct?
Don


Re: Major issues in my group, spoofed or something internal in IO??? Help please.

 

Gilly; Shal is in the US. He is (to the best of my knowledge) the Actual Owner of this Group so you can get him on this address: [email protected].

I have done some more investigating, although until another inappropriate post turns up it may not be of much help. The emails that Groups.io sends out notifying a message for moderation, and that released by moderation do not themselves include anything to identify the sender's location; the headers are all "Groups.io" related.

However, the email attached to the moderation notification does contain the IP address of the sending server in its header, which at least gives a clue to the server's location. For that reason any incoming notifications for moderation should be kept and the attached email header examined. That would obviate any need to try to get help from Mark at Groups.io.

Regards from the North of England. :)

Chris


Re: Major issues in my group, spoofed or something internal in IO??? Help please.

 

Haha nothing! Just that if anything kicks off I'm normally sleeping! I highly doubt that it's a malcontent as we are a very close knit group and all seems quiet this morning but I've only had 4 e-mails so we'll see and I will keep anything that lands in the moderation q and come right here to let you guys know. I don't understand how they're going to my group because Annette and I would have binned these and banned said member if they had been in the q. These scammers are so clever it makes me sick. I'm just waiting on Shal for his e mail so I can send what he's asked for, do you know if he's UK or Us Chris?


Unsolicited join requests

 

We have a minor problem with our restricted-membership group.?Although the "Join This Group" button disappears from the main group page, the subscription email addresses are still there. The person responsible for managing group membership finds this annoying.

We want to be able to add members by invitation/direct add only. Is there any way to completely turn off join requests?

Bruce
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Re: Major issues in my group, spoofed or something internal in IO??? Help please.

 

On Fri, Aug 10, 2018 at 10:41 AM, Gilly Gmail wrote:
unfortunately I'm Uk
So am I, and what's unfortunate about it? :)

If at all possible try to keep an "inappropriate message" in the moderation queue (if any more turn up) because that is the place where the originaor's IP address is least likely to have been concealed or replaced by a different one along the route. Messages forwarded to you by other members are likely to have only their IP addresses in the header information, not the originator's.

I hope you manage to get it resolved, because it isn't nice.

Chris


Re: Major issues in my group, spoofed or something internal in IO??? Help please.

 

Hi Shal thank you again. I can't see? your e-mail anywhere. The issue is the original doesn't appear to be in my Gmail but I did save it in Outlook and in there I can view the source, except I'm good on pcs but don't have that much know how about e-mail and spoofs etc. I can copy paste the source to you and also attatch the first message that came through, if you need any more I do have about 4 I think that I kept. The others? though aren't originals but copies that my members sent me to look at. I don't know why I don't have them all. I'm about to pull in today's mail and will see if there's anything new today, but again I don't see anything on my Gmail page.
If you can let me have that address I can send you the first one that arrived supposedly from my address.?

Thanks for your help everyone.?


Re: Major issues in my group, spoofed or something internal in IO??? Help please.

 

Thanks Chris all great advice and I'll do all that. I have some copies that were sent to me by the member that alerted me in the first place, unfortunately I'm Uk and most of my members are US so they saw it all while I was sleeping. I'll mention that to my co owner too so we have copies if anything else comes in.?


Re: The "Notice" feature?

 

Lew,

Is there an option for notice "template" that will go out like a new
topic from a user?
No, but I think that's a good idea.

I've been doing this from my email interface, which lets me select a prior message and "Edit As New Message" - opens a message composition window with the prior To, Subject, and message body filled in.

In Groups.io the Member Notices tab of your group's Settings page comes close. There you can create multiple notices of type "Note to Member". Those are effectively templates for messages that you can send to specific members.

Where this misses the boat (for your purpose) is that you send them by selecting the member(s) in your group's Members list, then selecting "Send Message" from the Actions menu at the bottom of the page. In other words, the message is sent directly to specific member(s), not posted to the group as a whole.

Something you could propose in beta@ would be to add a drop-list (selector) to the New Topic page. This would be shown only to group moderators and owners. That drop-list could show the existing "Note to Member" notices, and if you select one it could fill in the Subject and message body of the draft New Topic (this is the way the Send Message action in the Members list works).


Shal


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Re: Members being unsubbed and banned/need help

 

Harvey,

This should be viewed as a suggestion.
beta@ is the official "suggestion box" for Groups.io, and here's the latest word on the subject:


I realize I can't complain since you're providing the service for
free.

For which, thanks,
Bruce, and the rest of us on GMF, are volunteers - we're all just fellow users. There are no Groups.io employees here.

Shal


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