Re: Member Missing Emails
We have a 20+ year old yahoo group mailing list with 7k+ members that we just switched over. We switched everyone on the list that had Selected "No Emails" to "Special Notices Only", then sent out an email outlining why we were switching and where to. And then let everyone know if they didn't want to follow us over to unsubscribe and that we were going initiate the transfer in a week from that email.
Still got lots of confused people. :)
Paul A. Grosse
On Thursday, January 3, 2019, 5:14:44 PM EST, Shal Farley <shals2nd@...> wrote:
During the last month (December 2018) there have been 57 reports from one or several users of e-mail account(s) that the site <Groupname>@ is a SPAM one ! The e-mail server automated SPAM list triggers on, past a certain level (I guess that is 50 rports or more) and a new ¡°filter¡± is applied on the 1st day of the next month.
The automated action of the Videotron delivery system is then to simply DISCARD all the e-mails coming from the site, whoever the e-mail recipient !!! INCREDIBLE¡ but that explains why I stopped to receive messages from the site at noon, local time, on Jan 1!
Please
send a copy of your member's report to [email protected] - clearly Mark
should be subscribed to Videotron's FBL list, if they operate one. But
in either case I'm sure he would appreciate knowing about this behavior.
Our member added The videotron engineer who talked to me is sure that the automated reaction was triggered by one or many users trying to unsubscribe by just using the SPAM button on their Videotron web-based e-mail interface!
Unfortunately, some users have been "trained" to handle unsubscription that way, confusing their legit email list subscriptions with unsolicited emails ("spam").
... if the reported explanation is correct it would suggest that this blockage was caused by a single member persistently reporting Groups.io messages from our group as spam.
A behavior that has been reported with some email services is that messages automatically diverted to the Spam folder, and then allowed to remain there until some auto-delete interval, will also trigger this behavior - without any explicit action by the user. That could artificially produce a large number of "reports".
What is a bit worrying is that an ISP would accept these "reports" as correct and simply stop passing the traffic to recipients while at the same time accepting them from their originator without comment, as evidenced by the 2.0.0. delivery reports.
Discarding an accepted message is very bad practice, unless the source of the message is solidly known to be invalid. Reports from a user would not qualify as such.
Shal
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Re: Member Missing Emails
During the last month (December 2018) there have been 57 reports from one or several users of e-mail account(s) that the site <Groupname>@ is a SPAM one ! The e-mail server automated SPAM list triggers on, past a certain level (I guess that is 50 rports or more) and a new ¡°filter¡± is applied on the 1st day of the next month.
The automated action of the Videotron delivery system is then to simply DISCARD all the e-mails coming from the site, whoever the e-mail recipient !!! INCREDIBLE¡ but that explains why I stopped to receive messages from the site at noon, local time, on Jan 1!
Please
send a copy of your member's report to [email protected] - clearly Mark
should be subscribed to Videotron's FBL list, if they operate one. But
in either case I'm sure he would appreciate knowing about this behavior.
Our member added The videotron engineer who talked to me is sure that the automated reaction was triggered by one or many users trying to unsubscribe by just using the SPAM button on their Videotron web-based e-mail interface!
Unfortunately, some users have been "trained" to handle unsubscription that way, confusing their legit email list subscriptions with unsolicited emails ("spam").
... if the reported explanation is correct it would suggest that this blockage was caused by a single member persistently reporting Groups.io messages from our group as spam.
A behavior that has been reported with some email services is that messages automatically diverted to the Spam folder, and then allowed to remain there until some auto-delete interval, will also trigger this behavior - without any explicit action by the user. That could artificially produce a large number of "reports".
What is a bit worrying is that an ISP would accept these "reports" as correct and simply stop passing the traffic to recipients while at the same time accepting them from their originator without comment, as evidenced by the 2.0.0. delivery reports.
Discarding an accepted message is very bad practice, unless the source of the message is solidly known to be invalid. Reports from a user would not qualify as such.
Shal
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Whose error is this? What did I do?
An error occurred while sending mail: The mail server sent an incorrect greeting:? resomta-ch2-03v.sys.comcast.net resomta-ch2-03v.sys.comcast.net CSI IP 172.98.79.201 is not permitted to send messages.? Please contact support if you feel this is in error..
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Re: Member Missing Emails
On Thu, Jan 3, 2019 at 01:52 PM, I wrote:
Definitely a puzzle.
...which seems to be been resolved, at least for now. Our afflicted member has had another session with his ISP (videotron) and reported back to us as follows. The only edit I have carried out is to anonymise our Group
During the last month (December 2018) there have been 57 reports from one or several users of videotron.ca e-mail account(s) that the site <Groupname>@ groups.io is a SPAM one ! The e-mail server automated SPAM list triggers on, past a certain level (I guess that is 50 rports or more) and a new ¡°filter¡± is applied on the 1st day of the next month.
The automated action of the Videotron delivery system is then to simply DISCARD all the e-mails coming from the site, whoever the e-mail recipient !!! INCREDIBLE¡ but that explains why I stopped to receive messages from the site at noon, local time, on Jan 1!
Our member added The videotron engineer who talked to me is sure that the automated reaction was triggered by one or many users trying to unsubscribe by just using the SPAM button on their Videotron web-based e-mail interface!
A test email from the web UI cartainly worked when the system was tested again, but I am not entirely convinced by the explanation. We have a grand total of four members with videotron.ca email addresses, and two of them are set to Special Notices only, so if the reported explanation is correct it would suggest that this blockage was caused by a single member persistently reporting Groups.io messages from our group as spam.
What is a bit worrying is that an ISP would accept these "reports" as correct and simply stop passing the traffic to recipients while at the same time accepting them from their originator without comment, as evidenced by the 2.0.0. delivery reports.
We will have to keep an eye on this to see if it happens again. I might email the other "individual email" recipient to see if he noticed (or did!) anything untoward.
Chris
?
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Re: using the group?s owner address shows senders alias
On Thu, Jan 3, 2019 at 04:51 PM, Duane wrote:
I think you've spelled it out well.?
Above comment much appreciated!
One possible improvement might be to use <Moderator><Group Owner@ as a more generic version.
At the moment an email / rejection from the web UI has Groupname+Owner@... in the From field. As there is no obvious evidence that this is currently a source of confusion, how about we just ask Mark to use the same for Owner/Moderator posts? (Either New Topic or Reply!) The only remaining question is a suitable default Display Name for the web version of any post; IMHO Owner/Moderator seems better than just Owner. Chris
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Re: upgrading to a paid subscription
On Thu, Jan 3, 2019 at 02:50 PM, Frank Greco wrote:
Where can I find information on how to upgrade an existing group that is on the free tier?
Go to Admin>Upgrade and click on the "View/Change Plan" button. Regards, Bruce? -- The system Help is your friend.?? /static/help
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upgrading to a paid subscription
I already have a free group on Groups.io
I need the ability to add members directly, so I need the paid? plan.
Where can I find information on how to upgrade an existing group that is on the free tier?
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Re: using the group?s owner address shows senders alias
On Thu, Jan 3, 2019 at 10:20 AM, Chris Jones wrote:
I set out below a slightly amended version that I will submit depending on the reaction is gets here.
I think you've spelled it out well.? One possible improvement might be to use <Moderator><Group Owner@ as a more generic version.? On one of my groups, I try to use a separate account for personal replies, but switching back and forth gets tedious quite quickly. Duane -- Help: /static/helpGMF's Wiki: /g/GroupManagersForum/wikiSearch button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions
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Re: Emails displaying actual email address
Yea, I've done that to the archive, they were just hoping that there was something built into Groups that would hide outgoing email addresses. We've advised them to use a throwaway email account for the moment.
Paul A. Grosse
On Thursday, January 3, 2019, 11:19:02 AM EST, Shal Farley <shals2nd@...> wrote:
When an email is sent to the group and then distributed to the mailing list the senders email is revealed.
Correct. This is generally true of email lists.
We have a few users that are hyper security conscious and would like to know if this can be disabled either on a by user or membership wide option.
As Duane said, there is not at present.
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Re: using the group?s owner address shows senders alias
On Sat, Dec 22, 2018 at 03:23 PM, I wrote:
Mark is away until 3rd January so there is no point in rushing to post anything on beta in the next few days. I'll try to rework my beta post of last April and post the draft here to see what reaction it gets on GMF before submitting it on beta.
I have tinkered with the original post put on beta and I set out below a slightly amended version that I will submit depending on the reaction is gets here.
The #Request that follows was first submitted as a #Suggestion in #16576 on 5th April last year, but nothing seems to have come of it. I am resubmitting it because the subject has arisen again on the GMF and there does seem to be a concensus - albeit from the small number that have passed comment - that it would be an improvement over the current position.
If an Owner or Moderator starts a "New Topic" then they can do so either as "themselves" or as the Group Owner. However, any replies they wish to make in any thread can only be done in their "personal" capacity.
1: Could things be changed to allow an Owner / Moderator to post replies (in any thread) as "Owner / Moderator".
However, when posting as an Owner / Moderator the individual's personal Display Name is shown on the website, and the email sent to members is sent as <Personal Display Name><Group Owner@...) This contrasts with the situation that arises when an Owner/Moderator either emails a member, or sends a message accompanying a message rejection, from the web UI; in those cases the email is anonymous in that there is no personal identity included in the sender¡¯s address.? In almost all cases the personal identity of the originator will be clear from the signature at the end of the email.
2: Could things be changed so that there is a separate Display Name for Owner / Moderator. Ideally this should be Owner selectable, perhaps with Owner / Moderator as a default setting, subject to the number of characters available in the Display Name field. (I don't think any limit is particularly low anyway, having looked at some of those on one Group!) The email sent to members should be <Owner><Group Owner@...) rather than the name of the individual.
?
The underlying purpose of the above requests is to make it clear to members that the individual posting the message is doing so in the specific role of Owner/Moderator, not as an individual member. As things stand at the moment the distinction is simply not there either at all or with insufficient clarity.
Chris
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Re: Emails displaying actual email address
When an email is sent to the group and then distributed to the mailing list the senders email is revealed.
Correct. This is generally true of email lists.
We have a few users that are hyper security conscious and would like to know if this can be disabled either on a by user or membership wide option.
As Duane said, there is not at present.
_._,_._,_
The only way a spammer sees the original header information is if the spammer is a member of the group and receives individual messages. Hence Duane's suggestion about restricting group membership.
For messages stored in the group's Messages section the full headers (View Source) is not available to members (only moderators). The only time a member's email address is reveal is when another member quotes their message and the quote begins with a line identifying the sender of the original email. There is a group-level control for this: Hide Email Addresses In Archives. If you elect to mask email addresses in the archive they are displayed with the domain part replaced by "@...".
Shal
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Re: Emails displaying actual email address
There's no current way to do this.? It has been discussed extensively here and on the beta group.? About the only thing I can think of to minimize the possibility, for now, would be to use restricted membership for your group.? That would require that all memberships be approved, so it could help to weed out any possible spammers. Duane -- Help: /static/helpGMF's Wiki: /g/GroupManagersForum/wikiSearch button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions
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Emails displaying actual email address
When an email is sent to the group and then distributed to the mailing list the senders email is revealed. We have a few users that are hyper security conscious and would like to know if this can be disabled either on a by user or membership wide option. I'm not seeing anything in the settings for this. 
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Re: Member Missing Emails
On Thu, Jan 3, 2019 at 12:36 AM, Shal Farley wrote:
Did he check his Spam / Junk folder?
He certainly said that he had done that, and I have no reason to doubt him. I get the feeling that he is definitely IT - savvy enough to enable him to participate in a meaningful way (!!) and FWIW he had been in touch with his ISP before referring the matter to the triumvirate of Owner/Moderators. Definitely a puzzle. Chris
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Re: Member Missing Emails
On Thu, Jan 3, 2019 at 12:22 AM, Gerald Boutin wrote:
One of the reasons has been that the user is subscribed to this group using a different email address.
Different to what, though? The situation here is that he was receiving (individual) emails up to some point in time, after which they simply didn't appear. The Groups.io delivery record shows that a test message was received by his Service Provider without demur (2.0.0.) but he still didn't receive it. Emails sent from "my" eamil address work fine; the test message was from me snet from the web UI as "Group Owner" and that didn't work. Curiouser and curiouser, said Alice. Chris
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Re: Member Missing Emails
One of the members on the Group I moderate has reported that email deliveries to him stopped earlier today. His delivery option is "Individual Emails", and a check of his email delivery history shows no bounces, and that messages are being successfully sent and delivered.? (i.e. 2.0.0. applies)
Did he check his Spam / Junk folder? Messages diverted to Spam are considered successfully delivered as far as the email protocols are concerned.
Sometimes too an email service will delay the delivery of messages it thinks are suspicious. They can do this either by giving them a temporary rejection (4.x.x response code) or by accepting the message and holding onto it internally.
He has reported that email deliveries from other Groups.io groups are working normally, and that his ISP's? (Videotron) response is "nothing to do with us mate" or words to that effect.
Yeah, "that's what they all say". If the messages are being delayed they may not see that as a problem.
"Normal" emails to him work all right, although I haven't tried emailing him via Groups.io yet; that's next on the list.
That kind of selectivity feels like anti-spam processing to me. Normal mail processing is agnostic as to the source of the message, and is completely oblivious to the message content (apart from size limits or things like that).
Shal
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Re: Member Missing Emails
On Wed, Jan 2, 2019 at 06:19 PM, Chris Jones wrote:
One of the members on the Group I moderate has reported that email deliveries to him stopped earlier today. His delivery option is "Individual Emails", and a check of his email delivery history shows no bounces, and that messages are being successfully sent and delivered.? (i.e. 2.0.0. applies)
He has reported that email deliveries from other Groups.io groups are working normally, and that his ISP's? (Videotron) response is "nothing to do with us mate" or words to that effect. "Normal" emails to him work all right, although I haven't tried emailing him via Groups.io yet; that's next on the list.
Has anyone else here experienced anything similar, and if so what was the cause?
Chris
?One of the reasons has been that the user is subscribed to this group using a different email address. -- Gerald
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Re: Member Missing Emails
On Wed, Jan 2, 2019 at 10:19 PM, I wrote:
I haven't tried emailing him via Groups.io yet; that's next on the list.
In the event that didn't get through either. Chris
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One of the members on the Group I moderate has reported that email deliveries to him stopped earlier today. His delivery option is "Individual Emails", and a check of his email delivery history shows no bounces, and that messages are being successfully sent and delivered.? (i.e. 2.0.0. applies)
He has reported that email deliveries from other Groups.io groups are working normally, and that his ISP's? (Videotron) response is "nothing to do with us mate" or words to that effect. "Normal" emails to him work all right, although I haven't tried emailing him via Groups.io yet; that's next on the list.
Has anyone else here experienced anything similar, and if so what was the cause?
Chris
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Re: Question re Subgroup membership
On Tue, Jan 1, 2019 at 06:51 PM, Pamela Tatt wrote:
Is there a way of allowing subgroup members to choose No Emails in the Main Group when that option is not available to general main group members
There is no Override setting available to group owners to fine-tune email delivery as there is for Posting Privileges. As Duane stated, you would have to enable No Email for all of the main group members and then find some way to police email delivery on a subscriber-by-subscriber basis; with the understanding that the individual can subvert this at any time by clicking on the Subscription button and changing their own settings.? Unless there is some compelling member management benefit that I don't understand yet, I feel you will be better served by keeping the groups separate.? Hope this helps, Bruce? -- The system Help is your friend.?? /static/help
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Paul Grosse
Shal Farley
Bruce
Frank Greco
Duane