On 18/12/2020 16:28, MicheleR wrote:

"Huzzah!" I thought.? I promptly used this feature with our two newest applicants to request additional info... but now I realize that (a) I have no idea how to find/view these sent messages, and (b) if they "Reply" to those messages, I have no idea what email address their replies will go to!

When you use this option, you should see a screen like the one attached. You can select the "From" address in a dropdown list, and you can select a box at the bottom "Bcc: Me" and/or "Bcc: All moderators".

Tip: remember to add "PRIV" to the subject line, otherwise it will appear to the user as if this message comes from the group.

Samuel

On Fri, Dec 18, 2020 at 11:02 AM, MicheleR wrote:

We routinely ask for a few pieces of additional information from applicants before approving a join request.? In the past I've sent these requests for information directly to the applicants, from my personal email account.?

Michele -- Please consider setting up a Pending Subscription notice that asks these same questions. The notice will automatically be sent to anyone who applies to join your (Restricted) group. See the FAQ at?/helpcenter/faq/1/group-owner-moderator-faq/q-can-i-screen-prospective-members-who?for details.

I just realized today that, for pending members, one of my options is "Send message." ? "Huzzah!" I thought.? I promptly used this feature with our two newest applicants to request additional info.... but now I realize that (a) I have no idea how to find/view these sent messages, and (b) if they "Reply" to those messages, I have no idea what email address their replies will go to!? Help?

As Pat stated, such a message is usually shown as being from the +owner address. You can instead select your personal email address by pulling down the From: menu in the message composition page before sending. If you want a copy of what you sent, be sure to BCC yourself...it is not stored anywhere in the system.

Responses to the +owner address will come back to the group and are stored in the "+Owner Messages" section of each individual's membership record:


+Owner messages from non-members will not be forwarded to your personal email address unless you have the "All Emails" radio button selected in your own Subscription:


Hope this helps,
Bruce

---

Check out the groups.io Help Center?and?groups.io Owners Manual

On Fri, Dec 18, 2020 at 04:02 PM, MicheleR wrote:

In the past I've sent these requests for information directly to the applicants, from my personal email account.

Is it correct to assume that you have a Restricted Group, where individual membership requests require? moderator approval?

If yes, then why not use the "Pending Subscription" message system which sends a "please provide a bit more information" message to applicants? Replies go to the "+owner" email address which is actually your personal email address but which is hidden from the applicant?

Chris

See?/g/GroupManagersForum/wiki/8155

Frances
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

I've been doing the same, but I do see that the "from" address in these emails is the group owner's address ([email protected]). If you are the group owner, and they reply to said message, you should be getting a reply sent to your personal email address (the address you used when you started the group).?? So far I've only used that "send email" twice, and both times I have not received a reply.? I did check on our old group's member list, and both times, they did not appear on it.

Pat H.

Duane,
Do you know if the API has endpoints that could be used to automate the process? I have 630 members that need to be contacted to verify participation.

-Terry

I replied to Mark's post on the pricing in the Beta Main forum.

NPs with smaller numbers of members can make a significant difference.?

Many 501c3/NPs have less members than the Enterprise level is created for. All of my groups are well below the 400 member level. Some are barely over 100 people but the Premuim features would be useful to have. Just not at the current model of NP pricing. Especially if I as one person have to pay an Enterprise discount for each and every GIO NP group I create with each GIO group having less than 150 members.?

The point I tried to make in the other form is that, yes, smaller member NPs like ours can hang out in the free group, but it's not like we expect something for free.

Well yes, some do, but I suspect a significant number are able to pay or want to pay something. After all we are in the business of charity and recognize the costs of overhead to do business. In my case, my "small" 501c3 groups on GIO cannot afford the Enterprise level, even with a NP discount.?

If Mark were to offer all his paid levels a NP discount, he will potentially pick up some more money. Right now the only choice for them is Free or Enterprise. Nothing in between. I have posted before, $10 a month is affordable to some of my NPs but $20 a month breaks our budget.?

I also like the idea of those who have suggested to Mark a donation button. I for one, would make donations on behalf of my free groups. I do understand the "upgrade button solution" but I don't want to deal with upgrading and then downgrading and experiencing features changes that differ because of the dates that my different groups were created.

--
Sandi Dickenson

We routinely ask for a few pieces of additional information from applicants before approving a join request.? In the past I've sent these requests for information directly to the applicants, from my personal email account.? I just realized today that, for pending members, one of my options is "Send message." ? "Huzzah!" I thought.? I promptly used this feature with our two newest applicants to request additional info.... but now I realize that (a) I have no idea how to find/view these sent messages, and (b) if they "Reply" to those messages, I have no idea what email address their replies will go to!? Help?

Thanks --

Michele

Hi David,
Unfortunately, some people will deliberately mark messages as spam instead of taking the time to go unsubscribe from a group. Other people may read messages marked as spam and then delete them without marking them as “not spam”, even though they still wish to remain in the group. If many GIO messages are marked as spams, it’s bad news for the entire GIO service, not just for one particular group.

Members will not be unknowingly removed. As indicated in the message sent to you, they receive an email telling them why they’ve been removed and instructions to rejoin the group.

In addition to the FAQ page suggested by Frances, you may want to check out this link for more details:?/g/GroupManagersForum/wiki/5115
It explains why it’s important for all members not to ignore or delete GIO messages that have been marked as spam.?

Best,
--

Jeannette B.

On Thu, Dec 17, 2020 at 03:08 PM, Bruce Bowman wrote:

On Thu, Dec 17, 2020 at 08:36 AM, Kat Hathaway wrote:

Any advice about the difference between a chat and a topic?

Bruce has provided a good explanation. Personally, I never use Chats. I think you'll find traditional Messages much more flexible. (Not least because you can use your email interface of choice, at your leisure.)

Sharon,

I changed it from bounced to stripped and that worked. I have POP
accounts, no Mime.

Using a POP email client has nothing to do with whether your messages might use MIME to encode multiple parts and/or attachments.

I can’t find any settings that would produce attachments out of thin
air.

Bruce's observation is correct: the digital signature added to your message by Apple Mail is carried as an attachment.

Thank you for the article — I see the icons for encrypted but had no
idea what they are.

Your message wasn't encrypted (thank goodness), but the digital signature uses similar technology.

Thunderbird marks your messages with a button I'd not seen (or at least not noticed) before, labeled S/MIME (secure-MIME). It has a warning badge on it and clicking it tells me that your signature is self-issued and that I don't trust it.

Gmail's web interface, on the other hand, does not mark your message as having an attachment, or anything else of interest. Nor does its Android mobile app.

I’ve been using mail for 20+ years but they do keep adding things.

Yup.

There's been a long path from the relative simplicity of RFC 882 (the first post-ARPA internet email standard, in 1982) to today's RFC 5322 and the update to it (and all the "companion" standards defining things like MIME).

There was a push many years ago to make signatures and optional encryption a standard part of emails, but it never gained traction. It is interesting (to me) that Apple is now pursuing it so strongly as to (apparently) add it to a user's experience without notice or explanation.

Shal
(pardon me for geeking out about your "shiny" new signature).


--
Help: /helpcenter
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

On Thu, Dec 17, 2020 at 11:22 PM, Dave B wrote:

So, is that the way this works?? If anyone marks a message as spam they automatically get unsubscribed?

I notice it says their ISP may have done this automatically without their knowledge….and just like that, they are removed?

Is there a way of making sure that they are not unknowingly being removed?

Please see?/helpcenter/faq/1/group-member-faq/q-i-got-a-message-that-i

Frances
?
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

开云体育

On Thu, Dec 17, 2020 at 09:19 PM, Frances wrote:

Go to Admin, Member Notices, Group Guidelines.?

Admin, Settings, Member Notices, Group Guidelines.

Frances
?
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

On Thu, Dec 17, 2020 at 09:10 PM, Alex wrote:

At my new group I own at??I have my first draft of the group Guidelines.

I wrote it and it shows last edit two days ago?but am not sure how it got planted in there... whether I installed it, or one?of my assistant Moderators did.

?

Anyway, I wanted just now to edit it.

Went there and it doesn't implement me directly typing into the visible text.

So I clicked on the icon just about the text .... Guidelines ....

hoping that would flip me into an edit-and-save mode.

But that?took me to ?? (which may turn out to be an interesting feature of our site) offering to let me create a wiki document.

?

So I still don't see how to modify/edit the existing Guidelines document.

Go to Admin, Member Notices, Group Guidelines.?

Help page: ?/helpcenter/ownersmanual/1/managing-member-notices/group-guidelines-notice?single=true
?
All groups have a wiki section - if your basic group was started before??8/24/2020.

Frances
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

On Thu, Dec 17, 2020 at 07:24 PM, James Proffer wrote:

You could sort the members by delivery method and send you message to 20 members at a time.

If you opt for that method, you could also set your Items Per Page preference to 50 or 100 to minimize the work, /account?page=prefs

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

开云体育

I'm co-manager of a group with over 1100 members. Many members (hundreds) have not specified email delivery and we suspect that many are not aware of their membership.

Is it possible to send a bulk query email to all members that have Delivery = "No Email"?

Another criteria would exclude anyone who has logged into the site recently (i.e. based on a login timestamp).

I'm aware of Bulk Remove for doing the removal - I just need a way to create the list of email addresses.

Thanks!
????-Terry

You could sort the members by delivery method and send you message to 20 members at a time.? There may be a better method that I do not know.

I'm co-manager of a group with over 1100 members. Many members (hundreds) have not specified email delivery and we suspect that many are not aware of their membership.

Is it possible to send a bulk query email to all members that have Delivery = "No Email"?

Another criteria would exclude anyone who has logged into the site recently (i.e. based on a login timestamp).

I'm aware of Bulk Remove for doing the removal - I just need a way to create the list of email addresses.

Thanks!
-Terry

On Thu, Dec 17, 2020 at 04:15 PM, Peter Cook wrote:

He is specifically giving a discount on the enterprise plan to non-profits.

From the Pricing page:
"If you are legally recognized as a non-profit organization, we offer a 50% discount on our Enterprise plan. When upgrading your group, select the non-profit discount. Also, please contact us so we can verify your non-profit status."

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki