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Date

Re: Moderator Liability - Can An Angry Member Sue Us?

 

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I¡¯ve moderated our neighborhood group (now with more than 900 members) for almost 20 years, and over the years have faced a few threats from disgruntled neighbors. However, the footer at the bottom of every group email includes the following statement: ¡°All messages to this group must be approved by the group moderators, and may be rejected or modified in their sole discretion.¡±? In addition, we wrote a more complete ¡°Group Guidelines¡± Word doc which elaborates on the role of the moderators, and how to use the group, This is provided to every new member to the email group, and is also posted at the top of the Files section on our groups.io website.

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I always respond to complaints as respectfully and diplomatically as possible. But in one instance, after a few emails back and forth I finally told the gentleman that the moderators were all volunteers, membership in the neighborhood association and email group is not mandatory, and he is free to unsubscribe or resign if he is so unhappy with our policy decisions.

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Nothing came of his threats to sue, but the entire incident did upset one of my co-moderators.

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Good luck,

Terry Tegnazian

Westwood Hills POA

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?


Re: why are membership applicants called "member" before even admitted?

 

On Mon, Jul 27, 2020 at 10:52 AM, Victoria wrote:


why are membership applicants called "member" before even admitted?

This is the case in my groups before an applicant even has confirmed his/her
email-address....
Some time ago I mentioned another inconsistency regarding applicants: the pending member profile page shows the application date as "Joined" (even if the member has not joined the group yet).
/g/GroupManagersForum/message/30820
Don't know if that has been changed, though.

Marina


Re: Moderator Liability - Can An Angry Member Sue Us?

 

On Tue, Jul 28, 2020 at 05:22 PM, Ken Kloeber wrote:
...why not post his messages?
That¡¯s ?key - are they defamatory? False? Conspiratorial? Inflammatory? Or otherwise improper? ?
Ken makes a very good point; we (i.e. the GMF) have no idea about the reason you wish to reject this person's posts.

We would be far better equipped to comment if we knew what the detail of the problem is; at the moment it is all a bit nebulous.

Chris


Re: Moderator Liability - Can An Angry Member Sue Us?

 

It begs the question, why not post his messages?
That¡¯s ?key - are they defamatory? False? Conspiratorial? Inflammatory? Or otherwise improper? ?

Or outside the ¡°norm¡± position of the group, and donna wanna hear it?


Why not suggest that if he wants an unmoderated platform for his messages, he¡¯s free to start his own group.?


Re: Are the digests the same for all digest subscribers, or is each digest subscriber on an individualized cycle?

 

On Tue, Jul 28, 2020 at 07:38 AM, Kim Saign wrote:
I recently changed to digests on a specific group. I noticed it started at digest #1
That'll be because it's the first digest sent to you and your next one will be #2. For the reason Bruce explained above, the digest is tailored based upon each member's mute/following settings.

Andy


Re: #search Member search yields extraneous results #search

 

On Mon, Jul 27, 2020 at 10:28 PM, Charlie McB wrote:
When searching the members list (under Admin/Members) I sometimes get extraneous results mixed in with expected results.
There is a known error in the search relating to initial and repeating characters and I raised the issue in Beta back in March.? See for details and the workaround using quotes.

Regards
Andy


Re: Changing name of email sender for Calendar invites

 

On Mon, Jul 27, 2020 at 03:32 PM, John Mertic wrote:
invites come in with the same email address as the list,
Those messages contain system generated hashtags such as #cal-invite, #cal-reminder, #cal-notice and in the most part, I would say, are generated by the system itself so it sort of makes sense that they have the <listname> identifier. If they have the right permissions, one member can put an event on the calendar and list someone else in the Organiser Name field in the event details. Which name would you expect to appear in those cases?? I can't say that I've ever noticed a problem with those names being cached. Do you have specific examples?

Andy


Re: Are the digests the same for all digest subscribers, or is each digest subscriber on an individualized cycle?

 

I recently changed to digests on a specific group. I noticed it started at digest #1. Surely I'm not the first person to get digests on this group that has been around for a long time. It would appear the numbering is different for each person taking messages in digest form.

Kim Saign


Re: Moderator Liability - Can An Angry Member Sue Us?

 

Thanks, we've recently gone with (what we think to be) clear posting guidelines, They are on the home page: .?


#search Member search yields extraneous results #search

 

When searching the members list (under Admin/Members) I sometimes get extraneous results mixed in with expected results. These extraneous results in no way match the search term.? The search term is usually 3-5 characters (partial name or email address).? Does this search function attempt to guess at what I "meant" to type, or perhaps look for a potential phonetic match?? Is the search applied to anything other than the member's name, display name, or email address?


Re: Can't pre-approve upload messages

Glenn Glazer
 

Oh, never mind. I just noticed that the email went only to me. The [cruzdcc] in the subject line threw me off.

Best,

Glenn


On 7/27/2020 13:20, Glenn Glazer wrote:
More weirdness.

Another member of the group uploaded a file and that message did not require approval. So, it is only when I (not sure if that's me or the owner of the group) uploads a file that an approval is required.

That seems backwards.

Best,

Glenn

On 7/21/2020 13:03, Glenn Glazer wrote:
So this is kind of a pain.

I, as the owner of the group, uploaded a file and clicked on notify members.

I then get a message like the one below. Note in the subject line that it says that main@ is posting not me. On previous emails, if I go to the approval window and click "approve and unmoderate senders" that does not unmoderate main@ and I get the same message for the next file I upload.

This is a all-message moderated but not announce-only group.

Thoughts welcome.

Best,

Glenn


-------- Forwarded Message --------
Subject: [cruzdcc] Message Approval Needed - [email protected] posted to [email protected]
Date: Tue, 21 Jul 2020 12:51:39 -0700
From: [email protected] Notification <[email protected]>
Reply-To: Groups.io <main+approve+3510605+980004+4710168775705399227@cruzdcc.groups.io>
To: glenn.glazer@...


A message was sent to the group from [email protected] that needs to be approved.

Subject: File /1B- Secretary Folder/Agendas/202007 General Meeting Agenda.pdf updated #file-notice

The following files have been updated in the Files area of the [email protected] group.

* /1B- Secretary Folder/Agendas/202007 General Meeting Agenda.pdf ( Secretary Folder/Agendas/202007 General Meeting Agenda.pdf )

*By:* Glenn Glazer

*Description:*
Agenda for the July, 2020 General Meeting.

A complete copy of this message has been attached for your convenience.

To approve this using email, reply to this message. You do not need to attach the original message, just reply and send.

Reject this message and notify the sender.

Delete this message and do not notify the sender.

NOTE: The pending message will expire after 14 days. If you do not take action within that time, the pending message will be automatically rejected.



--
PG&E Delenda Est


--



--
[ad and political sig removed by moderator]
?


Re: Can't pre-approve upload messages

Glenn Glazer
 

More weirdness.

Another member of the group uploaded a file and that message did not require approval. So, it is only when I (not sure if that's me or the owner of the group) uploads a file that an approval is required.

That seems backwards.

Best,

Glenn


On 7/21/2020 13:03, Glenn Glazer wrote:
So this is kind of a pain.

I, as the owner of the group, uploaded a file and clicked on notify members.

I then get a message like the one below. Note in the subject line that it says that main@ is posting not me. On previous emails, if I go to the approval window and click "approve and unmoderate senders" that does not unmoderate main@ and I get the same message for the next file I upload.

This is a all-message moderated but not announce-only group.

Thoughts welcome.

Best,

Glenn


-------- Forwarded Message --------
Subject: [cruzdcc] Message Approval Needed - [email protected] posted to [email protected]
Date: Tue, 21 Jul 2020 12:51:39 -0700
From: [email protected] Notification <[email protected]>
Reply-To: Groups.io <main+approve+3510605+980004+4710168775705399227@cruzdcc.groups.io>
To: glenn.glazer@...


A message was sent to the group from [email protected] that needs to be approved.

Subject: File /1B- Secretary Folder/Agendas/202007 General Meeting Agenda.pdf updated #file-notice

The following files have been updated in the Files area of the [email protected] group.

* /1B- Secretary Folder/Agendas/202007 General Meeting Agenda.pdf ( Secretary Folder/Agendas/202007 General Meeting Agenda.pdf )

*By:* Glenn Glazer

*Description:*
Agenda for the July, 2020 General Meeting.

A complete copy of this message has been attached for your convenience.

To approve this using email, reply to this message. You do not need to attach the original message, just reply and send.

Reject this message and notify the sender.

Delete this message and do not notify the sender.

NOTE: The pending message will expire after 14 days. If you do not take action within that time, the pending message will be automatically rejected.



--
PG&E Delenda Est


--
[ad and political sig removed by moderator]


?


Re: Can I incorporate a spreadsheet of member info in Groups.io? #database

 

On Mon, Jul 27, 2020 at 02:29 PM, Stuart Summer wrote:
Is that possible?
Maybe.? Read through /g/GroupManagersForum/wiki/690 to see if that will answer some of your questions.? You can always come back here for any clarification.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki


Re: Moderator Liability - Can An Angry Member Sue Us?

 

If you have some formal statement about proper behavior and content on the
group, and the objection behavior violates that, you would look even better.
I've seen a few that effectively say the owner/moderators have the last say
and if you don't like that, take it somewhere else. As long as it's clear,
it can fly.

-Ken Cameron, Member JMRI Dev Team
www.jmri.org
www.fingerlakeslivesteamers.org
www.cnymod.org
www.syracusemodelrr.org


Can I incorporate a spreadsheet of member info in Groups.io? #database

 

I want members to be able to enter their own info into a database.? Is that possible?


Re: Moderator Liability - Can An Angry Member Sue Us?

 

Thanks. Yes, it's informal. There is no organization behind the listserv.?


Re: Moderator Liability - Can An Angry Member Sue Us?

 

On Mon, Jul 27, 2020 at 12:34 PM, Rob Halligan wrote:
It's a neighborhood listserv
If it's an official group for the neighborhood association, he may have a shot.? If it's just an informal thing that someone in the neighborhood started, I doubt it.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki


Re: Moderator Liability - Can An Angry Member Sue Us?

 

On Mon, Jul 27, 2020 at 01:34 PM, Rob Halligan wrote:
My co-moderators and I have a member who threatens to sue if we?don't post his submissions. We wouldn't be vulnerable to any such suit would we?
Lots of people threaten things and fail to follow through. The classic wisdom is that "anyone can sue anybody for anything," but whether they will?win?is another matter entirely.?

Most of tort law for online forums relates to allowing?defamatory material to appear. Generally, the plaintiff would have to demonstrate some form of hardship being imposed upon him by your actions, and correlate that directly into some kind of $$$ figure. Failing to provide a forum for any rant or rave that pops into his head does not meet this definition...failing to allow him to respond to defamatory comments made about him by others might.

I found this, maybe it will help:?.?

I am not a lawyer, this is not legal advice, objects in mirror may be closer than they appear.

Regards,
Bruce

Check out the groups.io Help Center?and?groups.io Owners Manual


Moderator Liability - Can An Angry Member Sue Us?

 

My co-moderators and I have a member who threatens to sue if we?don't post his submissions. We wouldn't be vulnerable to any such suit would we? Of course these aren't important matters -- a bike lane. It's a neighborhood listserv:?Dupont Forum. (I did a search on the site and tried to read the TOS.)

Thanks in advance.
Rob Halligan


Re: Are the digests the same for all digest subscribers, or is each digest subscriber on an individualized cycle?

 

On Mon, Jul 27, 2020 at 11:55 AM, Bruce Bowman wrote:
Please consider sending important messages as a Special Notice instead. These are sent immediately, as individual messages, regardless of anyone's subscription setting.
Unless they've selected "No Email" for delivery (which is why some groups disable that setting.)

An additional note on digests.? The one at 6 am may not get sent if there has been one sent to that person within the last 6 hours, so your 'special' message still wouldn't be the first for them when they get the next digest? A lot more details in the Help Manual, /helpcenter/membersmanual/1/additional-information/understanding-message-digests

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki