Victoria, You must set your group to Restricted. Please check your spam control settings. If it is set to Restricted already, the only other possibility is that another moderator in your group is approving the memberships. You can check your moderator activity log to see if that¡¯s happening. But my guess is that you failed to set your group to Restricted .
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On Feb 27, 2018, at 10:27 AM, Victoria <dr.vcaesar@...> wrote:
J,
As you explained to me I put our questionnaire in a member notice which is activated. The usual procedure is that someone wants to join and signs up to the group. He then must confirm the email adress. At this moment I get the usual mail saying:
"This is to notify you that .......has joined your group [email protected]."
When I look this up in my members list, I see that person?s mail adress and the NuM sign behind it. In this first test case I?m in private mail contact with that person, and she wrote me that she didn?t get the questionnaire. This was hours ago. I haven?t got any further notice from groups.io either. Must I unmoderate this person first, and then he gets the questionnaire? Or at what exact step is she supposed to take to receive it? Or which step must I take? Confusing....
Mustn?t she get the questionnaire before I unmoderate her?
At the moment for me that?s the most important question, for I must know beforehand who joins our group. We?ve always handled it like that in YG.
Quite concerned
Victoria
