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On Wed, Jul 24, 2024 at 04:10 PM, Julie in MD (Maryland) wrote:

The group in question does have an export option for messages but the returned zip file seems to only contain one message responding to membership questions when she joined the group.??

If she has actually posted messages to the group and isn't getting them back on export, that would be a bug. Please note that if she's merged accounts at any point, content posted under the abandoned account will be unavailable for download.

From Members manual:? You can download (export) copies of your contributions to any groups that you belong to, including your own messages, photos and files that you uploaded to Premium or Enterprise?group websites, and other group content.

Yes. To clarify, this is done from that member's Account page, not the group export page.

Clarification question:? Does this mean, given proper permissions, a member of?any?group can export their own message contributions but you must be a member of a premium or enterprise group in order to export photos and files OR does it mean you must be in a premium or enterprise group to download/export any of the content you have contributed?? Wording in help file is a bit unclear and might be read either way.

It doesn't mean either one. It's simply stating that - under the current pricing structure - only paid groups will have Files and Photos.

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As a legacy Basic group, if she were to download her contributions from your group, she should also receive any files or photos that she "owns."

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Permissions question:? I had seen something indicating there are group settings regarding member permissions to download or export messages.? I cannot find those instructions and cannot find settings for that function (admin>preferences>settings).? Where should I be looking?

The ability to download your own contributions is always enabled. There is no group-level permission to set.

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Hope this helps,

Bruce