Re: Can't find this member to moderate them
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Thanks, Shal.? They don't appear in the joined when I sort by date joined.? Not at all.
Yes, the groups.io footer does appear in their emails I have gotten.
What I finally did was "bulk delete" their email address and that seems to have worked, but no way to know until they go to post again.? Very odd they won't turn up anywhere in admin tools, no display name to search, their email is not searchable (I enclosed
it wrongly but only to show if it had anything odd about it that could throw the software off).
For now, the "bulk delete" seems to be the answer in case anyone else runs into this problem.? But the team should know there are emails that can completely hide from the admin, yet will allow themselves to be deleted by bulk delete.? The question is "from
where are they being deleted if they won't show up in any listings?"
Bob
From: [email protected] <[email protected]> on behalf of Shal Farley <shals2nd@...>
Sent: Wednesday, May 6, 2020 2:10 PM To: GMF <[email protected]> Subject: Re: [GMF] Can't find this member to moderate them ?
Bob,
I've got a member [redacted] with NO display name (so cannot search them, does not turn up anything) In the Members list, search will find email addresses too, not just Display Names.
and when I sort the member list by emails, they also do not turn up there.? They are a new member without moderation, Sort by the
Joined column to bring new members to the top.
?
yet I set moderation for new members to "on" so they somehow snuck in.? Look also in your group's Activity Log to see how they joined, and any actions they've taken or a moderator has taken on them. You can focus on just that member putting their email
address in the search box and searching for all actions.
They are posting spam, ads etc.? One question, since you don't see them in the Members list, is whether they actually are posting via the list. Did the spam show up in the Messages list? If you receive them in email
do they have the Groups.io footer?
Shal
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