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Re: FW: One member having mail issues, help please.

 

Hi Shal, I just went and triple checked the second point you made and it's
set to Group. I think I mentioned to her the reply all option and to check
she wasn't hitting that & I don't think she is but I'll get her to double
check. Thanks for your help.

Gilly UK xxx

-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Shal Farley
Sent: 11 December 2017 21:35
To: [email protected]
Subject: Re: [GMF] FW: One member having mail issues, help please.

Hi Gilly,

> One of my members is having issues with cc ing in me and a few other >
members each time she posts to group.

If these are replies she's posting, some email interfaces allow the user to
select "Reply to all" as the default reply method. That would likely post to
both the group and the original sender. She'd have to look for that setting
in her email interface.

> I'm pretty sure the issue is her end but I also remember seeing a >
settings page regarding reply to all etc ( I don't think that's the > issue
as it's just one member, but would like to be able to find it > again!)

In the Message Policies section of your group's Settings page is the "Reply
To" option. It can be set to one of:
Group,
Sender,
Moderators, or
Group and Sender.

I agree with you though, this isn't likely the problem if it is just the one
member having the issue.

Shal
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