John Russell
I have done that, and find that it reports emails were sent
successfully with no bounces. They did indeed arrive in the spam
folder, but you have to sign in on the web to access the spam
folder, and even then it does not jump out at you unless you know
where it is. What I can do and what group users can do may be two
different things.
I used to set an autoresponder on my business email, and once
tested it on my BT email. No reponse whatsoever, not even in spam
as I remember. It sees fit to intercept a reply to a message you
send. I regard BT Yahoo as particularly untrustworthy, but a lot
of people have it.
I am glad you have not experienced problems, that is encouraging.
I will work on it and no doubt find a solution.
Thank you for your help and advice, I am on a steep learning
curve.
John Clube
On 09/01/2019 11:36, John Russell
wrote:
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Hi John,
I am the owner and moderator of a group which is based on studying
the history of a specific railway geographically based in the UK.
Many of the members are also based in the UK. I just scanned
through the member list and found that 217 out of 1505 have to
various BT email addresses (BTInternet, BTConnect or BTOpenworld).
We migrated to Groups.io last February and have sent out around
8,000 messages since then. I have not ever heard of any specifc
problem affecting these BT addresses. So I would challenge your
assumption that there is a general problem between BT addresses
and Groups.io.
You might want to add another BT email address from someone you
know and have them run some tests and see if they have the same
problem. Then you can narrow it down to something in your setup
specifically.
Before you test with another member, it would be worth checking if
BT are sending any error messages back to Groups.io. All reputable
email services provide this kind of feedback, but I wonder if BT
fall into this category <smile>. Just click on
"Subscription" in the left hand column, on the web version of
Groups.io, and then click on the "Email Delivery History" tab.
Tell use what you see there. You can try this both when you have
the GroupManagersForum group open and when in your test group.
This link will take you straight to the Email Delivery History in
the GroupManagerForum :-
/g/GroupManagersForum/subdeliveries
If there are any messages coming back from BT email about the
errors, then they will be listed there under "Most Recent
Unsuccessful Attempt" or "Recent Bounces".
Regards
John Russell
