I think it depends on the technology you use. Sometimes it¡¯s not so easy. I can only move emails out of spam to the relevant inbox when using my iPhone or I can delete them if they really are spam. I can¡¯t mark any as Not spam. When I look at those same emails on my macbook they appear in my inbox where I¡¯ve moved them in brown type and can be marked from there as Not spam. I haven¡¯t discovered a way of doing this on my phone. I suppose there are people who do not have access to a computer for mail and rely entirely on their phones or tablets for email?
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I'll have to disagree that this is not a user education issue.? Automatic spam classification is not new. You'd think by now people would know about the need to declassify messages automated as spam or to whitefish in their email access method, but many don't. The practice of preclassification by servers came about because of need and has been a boon.? It's not going away and users who don't understand what's what need to be taught about it.
